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Viktoryia G
New York City, New York

Ok for 1 night but not well taken care of

3.0 of 5 bubblesReviewed 20 Jul 2024
Rooms r big, location is ok, breakfast is not included neither does parking. However, the reason I am giving 3 star is cleanness... stains on the floor, not clean rooms, coffee machine smelled so bad...overall I would recommend it for 1 night as a place to stay if you r ok from the get go that this is not a clean hotel , at least rooms
Date of stay: July 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this review
Responded 23 Jul 2024
Thank you for your review. We appreciate your observations about our spacious rooms and location. However, we're sorry to hear about the cleanliness issues you encountered. Your comments are important, and we'll address these concerns with our team to ensure improvements are made and we enhance our attention to detail. We hope you might consider giving us another chance in the future for a more comfortable stay that better reflects the high standards we strive for.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 July 2024 via mobile

The room was and felt very dirty. There were stains everywhere. The carpet, the ironing board, the curtains, the couch and there were food crumbs (m&ms & cereal) at the end of the couch on the floor. We were told that they were working on getting the carpet replaced but the curtains, couch, broken refrigerator, ironing board cover and cleaning could’ve all been fixed. The location and onsite parking is why we picked this hotel but the overall cleanliness of the room will lead us to look for a different hotel in the future.

Room tip: It was communicated that they were getting carpet replaced but it wasn’t just dirty carpet, it was other things that could’ve been replaced
Date of stay: July 2024
Trip type: Travelled with family
Thank Carrie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 9 July 2024

Thank you for sharing your experience, Carrie. It's deeply concerning to hear about the cleanliness issues you encountered during your stay. The areas you highlighted are far from the standard we aim to provide. While it's good to know that carpet replacement is in progress, it's clear that immediate improvements are needed in other areas. We appreciate your feedback, as it points out the urgent need for better upkeep and attention to detail. Your comments will be addressed with our team to ensure a much-improved experience for future guests. We regret that we fell short this time and hope to have the opportunity to provide a cleaner, more comfortable stay in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2024

Stay far away from this hotel; poor service, dirty rooms, and impossible to get in touch with. I am very disappointed in everything that has to do with this hotel and their company. Stay anywhere else but here. It took me over a week and 20 phone calls to get help. They still billed me twice.

Room tip: Stay far away from this hotel; poor service, dirty rooms, and impossible to get in touch with. I am very disappointed in everything that has
Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marianne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 4 July 2024

Thank you for your candid feedback, Marianne. It is truly disheartening to hear about your experience with service and room cleanliness, as well as the difficulties you faced trying to get in touch with us. This is certainly not the level of service we aim to provide. The frustration of being double billed and having to make numerous phone calls is unacceptable. Your concerns will be addressed with our team immediately to prevent such issues in the future. We deeply regret the inconvenience you faced and hope to earn your trust back with a much-improved experience should you give us another chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2024 via mobile

WILL NEVER STAY HERE AGAIN

I stayed at this Hotel in 2023 and It was Overpriced and Gross and the Hotel costed too much money, I was disappointed with the breakfast because I couldn’t get a refill on Orange Juice and was disappointed with the Parking I wouldn’t stay here again

Date of stay: July 2023
Trip type: Travelled with family
Thank Go68610082028
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 29 May 2024

Thank you for your candid feedback. We're deeply sorry to hear about your disappointing experience, as it’s clear we did not meet your expectations regarding value, cleanliness, breakfast service, and parking. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide a better experience on your next visit to Pittsburgh.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024

went here for mine and my girlfriends one year anniversary and it was EXCELLENT the front desk manager .. I believe Jim was his name was fantastic!! we were upgraded to a deluxe sweet because it was our anniversary and the hotel was super clean ! Every employee I met was super nice and personable!! The room was excellent Very Clean and tidy and as soon as we were settled the front desk called and asked how our accommodations were ! I felt very important to the staff and I will without a doubt be returning !!! May even make this a yearly trip. great food close by the porch was closed when we were there but it looked beautiful the pool area was super clean and tidy! and the hot tub was wonderful! Id give 10 stars if I could !!
Highly Reccomend

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brandon W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 7 May 2024

It’s fantastic to hear that your anniversary celebration was made so special at Cambria Hotel Pittsburgh-Downtown! The thoughtful upgrade to a deluxe suite and Jim’s excellent service clearly made a memorable impact, making you feel truly valued. It's lovely that the room was impeccably clean and tidy, and the proactive check-in from the front desk reflects the team's dedication to ensuring your comfort. While it’s unfortunate the porch was closed, it’s wonderful that the clean pool area and relaxing hot tub added to the enjoyment. The team will be delighted to hear you plan to make this a yearly tradition, and can't wait to welcome you back!

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Reviewed 16 April 2024 via mobile

Would not recommend staying here. The room was heavily overpriced for what it was: lights didn't work on the "bedroom" side of the suite (neither ceiling light nor table lamps); the bed was squeaking from the slightest movement; the air conditioner was right next to the bed, very loud and kept making clicking sounds all night; absolutely no sound proofing so I could hear everything that was going on in the hallway and the rooms next to me (someone kept partying and screaming until 4AM); and it was dirty (stains in drawers, hairs in the shower, bathroom smelled like urine...).

Breakfast wasn't included in the price, and no one told me anything about when and where it was going to be. They also have a very poor selection of food items in the lobby and none in the room fridge.

Checking in, the staff was being quite indifferent and seemed bothered by me being there. Check-out was nicer but it didn't really matter anymore at that point.

I would not stay here again, and wouldn't encourage anyone to spend money here, unless there were no other options.

Room tip: Google Maps initially directed me onto the backside of the hotel (next to the stadium entrance) but you can't get through to the entrance of the hotel from the back.
Date of stay: April 2024
Trip type: Travelled solo
Thank sanna_the_explorer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 16 April 2024

We strive to offer our guests a hospitality experience that aligns with our Brand’s high standards. It is regrettable to learn we fell short and for this, we sincerely apologize. It is clear there are areas in need of immediate attention and we will address them swiftly with our team. We share your frustrations but we ask for a second chance. We are confident that we can improve your impression and ensure the seamless experience you deserve.

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