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Chiron
Frostburg, Maryland

Will Never stay here again

1.0 of 5 bubblesReviewed 26 May 2024via mobile
WILL NEVER STAY HERE AGAIN

I stayed at this Hotel in 2023 and It was Overpriced and Gross and the Hotel costed too much money, I was disappointed with the breakfast because I couldn’t get a refill on Orange Juice and was disappointed with the Parking I wouldn’t stay here again
Date of stay: July 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this review
Responded 28 May 2024
Thank you for your candid feedback. We're deeply sorry to hear about your disappointing experience, as it’s clear we did not meet your expectations regarding value, cleanliness, breakfast service, and parking. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide a better experience on your next visit to Pittsburgh.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,253)
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Reviewed 5 May 2024

went here for mine and my girlfriends one year anniversary and it was EXCELLENT the front desk manager .. I believe Jim was his name was fantastic!! we were upgraded to a deluxe sweet because it was our anniversary and the hotel was super clean ! Every employee I met was super nice and personable!! The room was excellent Very Clean and tidy and as soon as we were settled the front desk called and asked how our accommodations were ! I felt very important to the staff and I will without a doubt be returning !!! May even make this a yearly trip. great food close by the porch was closed when we were there but it looked beautiful the pool area was super clean and tidy! and the hot tub was wonderful! Id give 10 stars if I could !!
Highly Reccomend

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brandon W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 7 May 2024

It’s fantastic to hear that your anniversary celebration was made so special at Cambria Hotel Pittsburgh-Downtown! The thoughtful upgrade to a deluxe suite and Jim’s excellent service clearly made a memorable impact, making you feel truly valued. It's lovely that the room was impeccably clean and tidy, and the proactive check-in from the front desk reflects the team's dedication to ensuring your comfort. While it’s unfortunate the porch was closed, it’s wonderful that the clean pool area and relaxing hot tub added to the enjoyment. The team will be delighted to hear you plan to make this a yearly tradition, and can't wait to welcome you back!

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Reviewed 16 April 2024 via mobile

Would not recommend staying here. The room was heavily overpriced for what it was: lights didn't work on the "bedroom" side of the suite (neither ceiling light nor table lamps); the bed was squeaking from the slightest movement; the air conditioner was right next to the bed, very loud and kept making clicking sounds all night; absolutely no sound proofing so I could hear everything that was going on in the hallway and the rooms next to me (someone kept partying and screaming until 4AM); and it was dirty (stains in drawers, hairs in the shower, bathroom smelled like urine...).

Breakfast wasn't included in the price, and no one told me anything about when and where it was going to be. They also have a very poor selection of food items in the lobby and none in the room fridge.

Checking in, the staff was being quite indifferent and seemed bothered by me being there. Check-out was nicer but it didn't really matter anymore at that point.

I would not stay here again, and wouldn't encourage anyone to spend money here, unless there were no other options.

Room tip: Google Maps initially directed me onto the backside of the hotel (next to the stadium entrance) but you can't get through to the entrance of the hotel from the back.
Date of stay: April 2024
Trip type: Travelled solo
Thank sanna_the_explorer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 16 April 2024

We strive to offer our guests a hospitality experience that aligns with our Brand’s high standards. It is regrettable to learn we fell short and for this, we sincerely apologize. It is clear there are areas in need of immediate attention and we will address them swiftly with our team. We share your frustrations but we ask for a second chance. We are confident that we can improve your impression and ensure the seamless experience you deserve.

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Reviewed 1 April 2024

Staff was ok for the most part. Hotel is very dated. We moved the foot ottoman and found a big patch of mold from old food that must have been there forever. Found several hairs in the shower and in the not so clean sheets. Room itself was a nice size for a king suite. No continental breakfast. They had a sign $14 for the buffet, but no buffet. Had the bar set up like they were serving breakfast, but no one ever showed up to take our orders, so I assumed they weren’t offering breakfast at all. Only 2 towels in the room, but they did bring us more. Overall..would be an ok hotel to stay at if you’re going to a hockey game, but other than that, better choices for the same price.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jasonmarine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 9 April 2024

Jasonmarine, it is regrettable to hear about the disappointments you faced during your stay. The issues you described are concerning and will be addressed immediately to meet the high standards our guests expect. While the room size and responsiveness to requests for additional towels are positives, it is clear that other aspects of your experience require attention. Your feedback is crucial in guiding these improvements, and we aim to ensure that future stays, whether for hockey games or other occasions, are consistently enjoyable and of great value.

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Reviewed 14 March 2024

We were checked in by friendly person (Max), but the room was absolutely unacceptable. The carpet was unbelievably dirty. This friendly person got us a different room which was better, but still not what we expected. As others have mentioned the carpet was dirty in room 615, but not as dirty as room 515. This place needs some maintenance for sure. It’s super close to the PPG stadium, and maybe guests party here too much?!

Room tip: Look elsewhere…needs improvement, new carpeting and better cleaning.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Angela B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 19 March 2024

Thank you for sharing your experience, Angela. We apologize for the unacceptable condition of the carpet in your initial room and any inconvenience it caused. We appreciate Max's efforts to accommodate your request for a different room, although we regret that it did not fully meet your expectations. Your feedback regarding the cleanliness and maintenance of our rooms is valuable to us, and we will address it internally to ensure improvements are made promptly. While our proximity to PPG Stadium may attract guests attending events, we strive to maintain a comfortable and welcoming environment for all our guests and regret any disruption caused. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable and peaceful stay in the future.

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Reviewed 17 February 2024

The hotel restaurant had great service the server Lisa had a great attitude during the busy dinner rush she greeted us in within a reasonable amount of time considering she had all the tables she gave good recommendations for food and drinks it was a great way to spend our time before the Drake concert.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank dannielle t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, General Manager at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 21 February 2024

Thank you for sharing your wonderful experience at our restaurant, Dannielle! We're delighted to hear that you had a great time and that Lisa provided you with exceptional service during the busy dinner rush. It's fantastic to know that she greeted you promptly, offered excellent recommendations for food and drinks, and contributed to making your pre-concert experience memorable. We appreciate your kind words and your patronage, and we hope to welcome you back to Cambria Hotel Pittsburgh-Downtown for another enjoyable visit soon!

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