My room was a large corner suite with all the amenities and a beautiful view of the city. Tim at the front desk was excellent, super friendly and professional. He gave me clear directions to Duquesne University, where I was speaking at a conference, and helped guide me to a tour of the campus.
Thank you, Barbara, for your wonderful review of your stay at Cambria Hotel Pittsburgh-Downtown. We're thrilled to hear that you enjoyed your large corner suite and the beautiful city views it offered. It's particularly gratifying to know that Tim at the front desk provided such excellent, friendly, and professional service. His assistance in navigating to Duquesne University and helping with your campus tour is a great example of the level of service we strive to provide. We're glad that we could be a part of making your conference experience and visit to the university a success. Looking forward to welcoming you back on your next visit!
The employees (espcially Tim) treated us very well and the room was in great condition and very comfortable, alot of parking space available and plenty of space to rest and have a good time with family
Ricardo, thank you for sharing such a positive review! We're delighted to hear about your great experience with us and that Tim, along with the rest of our staff, made you feel well cared for. It's also wonderful to know that the room met your expectations for comfort and that you found ample parking and space to enjoy your time with family. We look forward to welcoming you back to Cambria Hotel Pittsburgh-Downtown for another enjoyable stay!
The shower had mold on the floor and on the ceiling.
Not good.
Bed OK.
Close to PPG Arena, so if you are going for game or concert good.
Expensive considering room not clean.
Good view of the parking lot.
David, we're truly surprised and disheartened to learn about the condition of your guest room, as what you’ve described is not typical nor reflective of our high standards. Please know that had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We will discuss your feedback with our housekeeping team to ensure that all guest rooms are properly attended to moving forward. We hope for a second chance to welcome you and change your impression of us.
Poor service at all encounters. Front desk did not expaluan how complicated parking gate is. 2 steps that takes 5 min to complete. Took1.5 hours yesterday to get breakfast. Not enough staff or food at dinning bar. Front desk on
Suite room not prepared for 2 people to stay 10/13-14-15-16 . Front desk argumentative about no internet provided to guests.
Only thing going for this hotel (they tripled normal night price due to PPA concert.) it is located next to arena. Don’t expect any thing else w/o very long waits if concert or sports event happening. Will not return.
We are genuinely sorry to hear about your recent experience at our hotel. We pride ourselves on ensuring guest satisfaction, and it's clear we fell short during your stay. We understand your concerns regarding the parking gate and apologize for the inconvenience you faced. Additionally, it is never our intention to keep our guests waiting, especially for breakfast, and we regret the inconvenience you experienced. We are committed to improving our services, and your feedback will be shared with the respective teams to ensure better guest experiences in the future. We hope you'll give us another chance to serve you better on your next visit to the area.
The room we were given is just flat out dirty. The carpet has stains all of them. The bathroom floor was sticky to walk on. The shower has black and brown residue on the walls and shower head that I was able to wipe off to some level. Wall paper on the walls by the bed and shower are peeling away. Wi-Fi in the room never worked but was able to access it from the lobby.
Thank you for taking the time to share your experience, Jason. We deeply regret to hear about the conditions you faced during your stay with us as it's clear that we fell short of providing the clean, comfortable, and convenient experience we aim for. The cleanliness and maintenance issues you encountered are certainly not up to our standard, and we sincerely apologize for this oversight. We also regret the inconvenience caused by the Wi-Fi disruption. Please know that we will take immediate steps to address these concerns with our housekeeping and maintenance teams. We hope that in the future, you might consider giving us another chance to demonstrate our commitment to guest satisfaction.
