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Sarah S

4/5 stars during COVID-19 quarantine restrictions

4.0 of 5 bubblesReviewed 22 May 2020
Mike and Mario were fantastic and very helpful throughout my stay. due to COVID, i noticed that the managers were running a one man show- managing house keeping, the front desk, any issues with guests, etc. but they were still quick to respond to any questions/requests i had!

the first 2 rooms i had were problematic (not a big deal to me personally), and we were immediately upgraded to a room on the top floor. on top of that, they knocked off the price of parking to compensate for the mix up in the beginning.

overall: the room and experience was a 3/5, but the excellent customer service pushed the rating to a 4/5 (especially with all the COVID restrictions and being understaffed). thank you again mike and mario!
Date of stay: May 2020
Trip type: Travelled with friends
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Reviewed 5 April 2020

- Purchased hotel far is advance for Pittsburgh Penguins game which was a good idea since it was cheaper than closer to the game.
- Spacious room to get ready in.
- Gorgeous lobby with a bar and plenty of seating.
- Front desk staff are wonderful and helpful.
- They offer a shuttle service which saved us tons of time and money. Very reliable with dropping you off and coming to get you. John our driving was amazing with his stories and knowledge of the city. We wish the shuttle was available later into the evening though.

Date of stay: March 2020
    • Value
    • Rooms
    • Service
Thank deidral2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2020

Very nice place to stay and staff was very friendly and helpful. Shuttle driver John was great! He was great at getting us where we wanted to go and very timely. Nice pool and fitness center. Great lobby area with bar and lots of room. Will stay here again!

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
Thank CAMBRIA3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CambriaPGH, Guest Services at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 10 March 2020

Hello,
We are so glad you enjoyed your stay with us. John is a great guy. We are lucky to have him. We look forward to having you as our guest again!
Thanks!

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Reviewed 9 March 2020 via mobile

I highly recommend. Brian checked us in and was very nice and helpful. And john drove us to where we needed to in the hotel shuttle. He is very nice,knowledgeable of the area, and funny. I definitely recommend Cambria and to use the hotel shuttle.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank 408tasham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CambriaPGH, Guest Services at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 10 March 2020

Hi 408tasham,
Thanks for your recommendation. We truly appreciate it. We our very proud of our staff here. Hopefully, we'll be seeing you again shortly.

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Reviewed 8 March 2020 via mobile

This is the second time I have stayed here. I had to visit the Duquesne campus twice for the program I am in and have stayed at the cambria both times. Everyone is extremely polite. The hotel it's self is clean and very welcoming with great amenities. I love the shuttle they have available! You don't need to uber! They will take you! Charles the shuttle driver is great! He was my driver both stays and he is super nice and eager to take you where you need to go with a smile on his face! Food is good... Overall excellent stay!

Date of stay: March 2020
Trip type: Travelled solo
Thank 859tarag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CambriaPGH, Guest Services at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 8 March 2020

Thank you for your review. We certainly are glad to be your choice for a stay here in Pittsburgh. Charles is such an asset to our team. We look forward to seeing you again. Thank you!

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Reviewed 2 March 2020

People at front desk are nice, friendly, like Brian and Mike. John drivers Shuttle was helpful and friendly. Nice place, clean and good location. swimming pool and fitness are clean and well equipped. Full recommend this hotel.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank AlexBrian24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CambriaPGH, Guest Services at Cambria Hotel Pittsburgh - Downtown, responded to this reviewResponded 4 March 2020

Hello,
Thanks for taking the time to review your stay with us. We are truly lucky to have such great guys like Brian, Mike and John working along with us. We look forward to having you stay with us in the future!

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