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snipperz2019

Great staff

5.0 of 5 bubblesReviewed 12 Jul 2021
The hotel was very clean and every staff member we came in contact with was super helpful and friendly. we very much enjoyed the outside seating area and fire pit. The rooms, hallways and breakfast were all very well maintained.
Date of stay: July 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this review
Responded 13 Jul 2021
Thank you so much for choosing our hotel for your stay and all the kind words regarding our staff. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,115)
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All reviews north shore pnc park great location heinz field stage ae pirates game within walking distance across the street free breakfast restaurants and bars baseball stadium sitting area great place to stay would definitely stay here again front desk staff indoor pool bagels
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Reviewed 12 July 2021 via mobile

This hotel is in a good location. Stayed here for four nights and the garbage was never emptied nor were the towels replaced. When I asked for towels at the front desk I was given the third degree like I’d try to steal the towels. We had to ask for more tissue & toilet paper. I understand with covid that rooms aren’t cleaned but this is ridiculous. Our garbage is flowing over. In a room for 4 we were given 3 towels. Most of the front desk staff we spoke to were short with us or just plain rude. The air conditioner was so loud and noisy and the shower pressure is weak. Bathroom had mildew spots on the floor. When I go on vacation I don’t want to feel like I have to clean. There are plenty of hotels close to downtown. I won’t stay here again.

Date of stay: July 2021
Trip type: Travelled with family
Thank hoagie67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 14 July 2021

We are truly sorry for the experience you had, as this is not the norm. We are grateful for the choice you made to be a guest of the hotel and we will continue striving to provide a level of hospitality that exceeds your expectations. We hope you will give us another opportunity in the future to show you that we have improved.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2021

The people that work there are all extremely nice, caring, and attentive. I have never met nicer people working in the hospitality business. My mom had back surgery and they all remembered why we were there and asked when we returned how she was feeling and whether there was anything they could do to help.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank K9673ESjimb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 14 July 2021

We are so glad to hear that our staff customer service was excellent! We hope to have the opportunity to welcome you back to stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2021

The Hyatt Pittsburgh-North Shore team is fantastic. You’ll always receive a smiling face, a helpful hand, a positively energetic experience with whatever you need. They truly make you feel “at home” with ease and joy. Thanks !

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Andrea D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 14 July 2021

Thank you for the kind words. We really appreciate it!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021

From the crushed up cookie left by pervious guests, to the stain on the couch, to the closet broken door I was not very happy with our room. Check in staff was very nice, but I can't say the same for the morning staff. I asked for shampoo since all my room had was 3 conditioner bottles and they made me feel like a real inconvenience. I wanted to say, "I'm sorry to bother you, it won't happen again as long as you're working at the Hyatt."

Date of stay: June 2021
Trip type: Travelled with friends
Thank Q7640RUbene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 14 July 2021

I am so sorry to read your feedback. It is not the type of feedback we usually receive and again I am so sorry for your less than perfect experience. Cleanliness of our guest rooms and everywhere throughout the hotel are the most important part of our jobs and we take them very seriously. Also, providing the highest level of hospitality is our number one priority and we apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure to do better in the future. Thank you again for your feedback and I hope you will give us another chance in the future to change your perception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021

We booked this hotel because of it's location to the ballpark. The staff was very professional although not friendly. They did not explain many of the amenities nor did they take time to make small talk with us. We would have appreciated a few more minutes of their time to explain what the hotel had to offer us. Although we could see some things online, it would have been nice to hear it as well and make us feel welcomed for the price we paid to stay there. This hotel also does not require a key to enter it. We felt anyone could have entered and had access to the elevators which did not make us feel safe. The room was clean and quiet. Hallways were also very clean and overall the stay was nice.

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Mary B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 14 July 2021

Thank you for your stay and valuable feedback. Providing the highest level of hospitality is our number one priority and we apologize for falling short of meeting your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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