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jwags25

Outstanding Customer Service

5.0 of 5 bubblesReviewed 2 Jun 2021
This hotel has a convenient location to stadiums and local eateries/restaurants. The staff was accommodating and friendly. Would stay there again! Very clean and organized with covid safety measures in place.
Date of stay: May 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this review
Responded 11 Jun 2021
We appreciate you sharing your feedback with us and hope we have the opportunity to host you in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,115)
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Traveller rating
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Show reviews that mention
All reviews north shore pnc park great location heinz field stage ae pirates game within walking distance across the street free breakfast restaurants and bars baseball stadium sitting area great place to stay would definitely stay here again front desk staff indoor pool bagels
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355 - 360 of 2,115 reviews
Reviewed 3 June 2021

Really bad conditions. Do not stay here! Filthy and tattered. Carpets stained. Smell is horrible in the rooms - musty. AC units so loud with rattles. Old! Corners of bathrooms filth piled up. They charge a four star rate but it truly is a two star place. I never leave reviews because I don't have the time but hotel cleanliness is important, especially now. My best friend was starting pitcher for the pirates so we went to support. Will be staying elsewhere for the rest of the season.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Camper629217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 12 June 2021

Thank you for your recent feedback. We do apologize that you were unhappy with your stay. That is not the type of feedback that we usually receive. I am having a meeting with our team to address the bathrooms cleanliness, as that feedback does not meet our standards and we take cleanliness very seriously.

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Reviewed 30 May 2021

The staff at the Hyatt Place is really friendly, very nice, and super helpful. The hotel is exactly as expected: Hyatt Place's are very consistent, and the hotel was right in line with my expectations: clean, reliable, enjoyable. It's a fantastic location for going to PNC Park ... it's literally two blocks away from the gates. The area around the hotel is excellent: bars, restaurants, etc. Parking is very reasonable at $22/night. I'd highly recommend the hotel, and will look forward to staying there again.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank TravelMM350
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 12 June 2021

We really appreciate you taking the time to let us know your thoughts about your recent stay. So glad to hear our location helped us in providing you a great stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2021

Great place to be if you want to be in Pittsburgh right between Steelers in pirates stadium Great location all restaurants bars and whatever other needs you may have we didn’t see a game but I will definitely go back one day and see one

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank pkjmknudsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 12 June 2021

Thanks so much for the great feedback! We hope to see you back soon!

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Reviewed 28 May 2021

It was a nice overall experience but was missing some amenities. No hospitality room, no pool, breakfast options for gluten free were limited to fruit and yogurt. It was close to the event we attended.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank realsteelmayor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 28 May 2021

Thank you for staying with us and for taking the time to let us know how your stay went. We appreciate the feedback, as it helps us better our overall guest experience. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021

Best experience I've ever had in a hotel! I recommend this hotel to everybody I know and we'll definitely be staying there for any future family vacations or business trips! Everybody on the staff was super nice and the rooms were beautiful!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank dmlantz01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 28 May 2021

Thank you for staying with us and for your kind words! Really appreciate it!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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