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realsteelmayor
Pittsburgh, Pennsylvania

basic hotel

4.0 of 5 bubblesReviewed 27 May 2021
It was a nice overall experience but was missing some amenities. No hospitality room, no pool, breakfast options for gluten free were limited to fruit and yogurt. It was close to the event we attended.
Date of stay: May 2021
Trip type: Travelled on business
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this review
Responded 27 May 2021
Thank you for staying with us and for taking the time to let us know how your stay went. We appreciate the feedback, as it helps us better our overall guest experience. Thank you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews north shore pnc park great location heinz field stage ae pirates game within walking distance across the street free breakfast restaurants and bars baseball stadium sitting area great place to stay would definitely stay here again front desk staff indoor pool bagels
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Reviewed 27 May 2021

Best experience I've ever had in a hotel! I recommend this hotel to everybody I know and we'll definitely be staying there for any future family vacations or business trips! Everybody on the staff was super nice and the rooms were beautiful!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank dmlantz01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 28 May 2021

Thank you for staying with us and for your kind words! Really appreciate it!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021

I try to scan through reviews here on TA to see the good and not so good about places that are rated since experiences can be so subjective. We stayed here at the same time as a youth hockey team was also there so that colored our experience. Gonna list pros/cons here:

Pros
-Hotel is in a GREAT location if you want to attend outdoor sporting events in Pittsburgh. You could just about spit on the stadium where the Pirates play and Heinz Field was maybe an 8 minute walk away
-Lots of restaurants nearby, note that most of them are pub type food or burgers. If you want a little more variety, walk about 15 minutes to Federal Galley where there are 4 "pop up" style eateries in one place
-Quick access from the highways and multiple bridges, as well as the riverfront trails area
-Front desk was polite and professional with others (as I observed) as well as with me. The young lady tried very hard to work with my request for a room away from the sports group
-Rooms were surprisingly quieter than expected given the location right next to a highway and sports venue

Cons
-There's some noise due to the location of course, so if you're sensitive to that it may not be the best place to stay
-The room had a musty smell, not sure if there was water somewhere
-The light placement in the bathroom is really weird such that the top of the door would block it, though this was a minor inconvenience
-The proximity to restaurants and sports locales may not appeal to folks who are looking for a less "lively" area of town. The Pirates played both nights we were there so restaurant waits were quite moderate and there was considerable foot traffic outside the hotel
-Breakfast was meh (I understand COVID has limited things) with bagels, yogurt, apples and french toast sticks. My mother has dietary restrictions that didn't allow her to eat anything that was available for breakfast and they couldn't recommend any places nearby other than the grocery store. They were apologetic about this, but just a note for future guests.

The single biggest detractor at this hotel for me is that there were kids running amok all over the ENTIRE lobby. Not just one section either - they were literally swinging on the luggage carts like the USA gymnasts in the vestibule, in the breakfast area practicing hockey skills with sticks and a plastic ball, outside in the entrance to the parking area (again with hockey sticks, so potential damage to property etc), interrupting my check-in at the front desk to ask for things etc. As a mom who was traveling with my own child, I found all of this completely unacceptable. Obviously their parents weren't gonna parent them, but some of the activities were dangerous like playing in the parking lot as cars were entering and exiting and front desk staff or the manager should really have stepped in. I suppose they might if someone were to become injured and file a lawsuit, though I hope it doesn't come to that. My suggestion would be for them to advise groups with youth to supervise and be responsible for their kids. I can't imagine the insurance and liability entanglement if they don't. I will likely not stay at this property again due to this experience (apparently they have sports groups regularly), and I will absolutely be inquiring at other hotels in the area if they have large group bookings of this type prior to reserving.

Be advised that parking is $22/night with in and out privileges for hotel guests only. It's free if you're Globalist and book a room using points though.

Room tip: Corner rooms are quieter
Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
1  Thank MrsCsqd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 28 May 2021

Thank you for staying with us and for your honest feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2021

Didn't even change the sheets or trash and it was awful!!! They not not only switched my room from a king to a double queen it was never even cleaned at all and I slept on the pull out couch which is totally ridiculous.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank bryan1017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 28 May 2021

Apologies that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2021

Overall good experience. The hotel was clean. The front desk staff was very friendly. Nice fire pit area. Good access to restaurants, ball fields, casino and science center. I would recommend and stay there again.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mikemurr126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 12 May 2021

Thank you Mike for taking the time to leave us a review. We appreciate the feedback and look forward to welcoming you back!

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Reviewed 27 April 2021

We've been here before and had a good experience. This time our room smelled strongly like weed. It lessened as we were in there so we decided to stick it out. But when we left and came back it was there again very strong. I feel the staff should have been aware of this as the cleaning staff could not have missed the smell. Unfortunately, this was a special occasion visit - our 35th anniversary - and it was less enjoyable due to the smell than it might have been.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank lbhearts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-North Shore, responded to this reviewResponded 29 April 2021

Thank you for staying with us again and for brining this to our attention. We are sorry for the issues you encountered. We will share your message appropriately within the organization.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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