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JohnRPG
Cleveland, Ohio

Not a great first choice

2.0 of 5 bubblesReviewed 30 Jan 2024
I've stayed at many Residence Inns, and our experience here was not up to the brand standard. However, the location was extremely convenient and accessible. We were in town for a small event, just staying one night. This was really just a place to shower and sleep.
The room was in a bit of disrepair. It didn't seem dated, but basic maintenance issues had not been addressed. Closet door was off its track and didn't want to go back on. Towel Hangers fell off the wall. Mattress on fold out couch was badly stained. Bedclothes for the fold out was missing a pillow case. Mattress on main bed had a strange crunch spot that could be felt through the sheets. Toilet seat was wobbly. TV Remote was non-responsive.
The breakfast buffet had waffle irons, but no waffle batter in the dispensers. There was no milk for the cereal. Breakfast bar attendant was entirely focused on their phone to the exclusion of anything guests might ask.
There had been a snowstorm this weekend, so the parking lot was messy, but even if things had been ideal, the lot was very small for the size of the hotel.
Date of stay: January 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Bender, Guest Services / Front Office at Residence Inn Pittsburgh North Shore, responded to this review
Responded 1 Feb 2024
Dear JohnRPG,
Thank you so much for providing your feedback regarding your recent stay with us! I am so sorry to hear that your experience was less than excellent. I have shared your comments with the respective departments that you had issues with, and we are working hard to correct the problems to prevent future dissatisfaction. Thank you again for sharing your experience, and we hope you come again to see us improve.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 November 2023

Perfect location if you are attending an event in the North Shore area! You step outside of the hotel and are right outside of the People’s Gate for PNC Park or 10 minute walk to Lombardi. We came for a show at Stage AE & were so happy about the quick walk to and from the venue. Additionally, you can quickly walk down by the river or take a stroll into downtown.

Breakfast in the morning is one of the best services I have had at an RI. The man who sets up the service is a straight hustler & makes sure everything is top tier (sausage patties were delicious). Everything was fresh and hot.

If you are parking in the lot, watch out for nails. There is a construction site across the street and we left the parking lot with 2 nails in our tires. (Note we stayed Nov 2023)

Just want to say Julian at the front desk was so nice! Extremely knowledgeable about the area.

Room tip: NAILS IN PARKING LOT BE CAUTIOUS! FRONT DESK STAFF ISN’T ALWAYS AT FRONT DESK!
Date of stay: November 2023
Trip type: Travelled with family
Thank Taylor B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2023

Nice suites with all the basic amenities. The staff was very accommodating.
Since it's right across the street from the (PNC) stadium, it's a great place to stay if you're a sports fan. Also, the Warhol Museum is 2 blocks away (a 5 min. walk).

Room tip: Just don't time your arrival for when a game is letting out.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank w w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2023 via mobile

I stayed one night in a two bedroom suite on a roadtrip with a friend. My impressions of the hotel is that it was not well maintained. Tiles were missing in one of the bathrooms, a window was shattered, towels were put in the ventilation vents, the dishwasher in the kitchenette was beeping and impossible to turn of.
In addition the cleaning was not the best.

However, the breakfast was ok, and it was nice that it was included in the rate.
Upon checkout, the Assistant Manager seemed to take the comments seriously on the state of the room and gave us a discount accordingly which I think was a very positive gesture and increased my rating today. She said actions would be taken and I hope so.

Date of stay: October 2023
Trip type: Travelled with friends
1  Thank jolmstrom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2023

Poor hygiene: stains, food remains on the sofa and furniture.
Kitchen supplies: only one dirty frying pan available and uncleaned silverware
Pet policy : every room is pet-friendly , be aware if you have allergy

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank youknow m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2023

I stay here all the time and love it! The rooms are great and the staff is wonderful. You are literally right next to PNC park and only a couple of blocks from Acrisure. The staff are friendly and very accommodating.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank NO N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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