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Jeff E
Meadowbrook, Pennsylvania

OK visit, but with problems

3.0 of 5 bubblesReviewed 17 Aug 2021
Hotel was average regarding the room. We took our 2 dogs and negotiated a rate for them. There was no designated area to walk the dogs. The hotel is across the street from PNC Park, so if the Pirates are in town, the room was excessively noisy and it is almost impossible to get back into the hotel by car. The parking lot is free, but it is leased out to other customers, and there may be no spaces when you arrive. The breakfast room was closed. We had stayed in two other properties around the same time and this property was the only one without a hot breakfast. You had to order from a tiny menu and you didn't always get what you ordered. You had to microwave the breakfast sandwiches in your room.
Date of stay: July 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret Rose Wood, Guest Services / Front Office at Residence Inn Pittsburgh North Shore, responded to this review
Responded 18 Aug 2021
Dear Jeffmd49,
Thank you for taking the time to give us an honest review of your stay. I apologize that it fell short of your expectations. To address a couple items in your review, parking is $27 per night for all guests of the hotel and we do not lease it to outside guests. Please do not hesitate to reach out to me with any further concerns or questions. We look forward to redeeming ourselves in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 July 2021

Although policy is in place to create structure, one can not foresee the unforeseen. When one is in the field of customer service by definition you must actively lend your self in helping and doing work for another. When the most effort is a shrug and no. What happened to "I'm not sure but lets see what we can do?"

Date of stay: July 2021
    • Location
    • Rooms
    • Service
Thank W1181FFlawrencec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret Rose Wood, Guest Services / Front Office at Residence Inn Pittsburgh North Shore, responded to this reviewResponded 26 July 2021

Good evening, W1181FFlawrencec,
I deeply apologize for the service you encountered while you were at our property. The level of service you described falls well below our standard and I have spoken to to the individual that you checked in with. I am glad we touched base and that we were able to resolve your issue. Please do not hesitate to contact me with any further questions or concerns. We look forward to redeeming ourselves in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021 via mobile

NO HOT WATER! From 8AM until checkout Couldn’t take a much needed shower. Was told, “I’m sorry. It’s the whole hotel. There’s a problem with the boiler”.
Was told they would remove the parking fee from my bill for my inconvenience. Didn’t solve the problem but it was something. Then I got my bill and it wasn’t taken off!

May has well said, sorry, thanks for paying full price, now get out.

Also: Pool went out of service on the night of our stay so my daughter was extremely disappointed.

Standing water in the dishwasher with food crude floating. Didn’t trust the glassware in the room and no paper cups.

Couch where my daughter was going to sleep had huge divot so it would suck her into the couch.

Tile fell off the bathroom wall. No one around. Just fell off.

Hotel was once nice but just seems to be falling apart. Idk if it’s lack of maintenance or lack of caring but definitely not worth the money. Still angry today.

Could have looked over the little things but at the very least I expect a place to sleep and can get clean from a hotel. Should expect more from a Marriott. I guess they trap you in for the location. Much better options in the Burgh.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank V4449NCronc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret Rose Wood, Guest Services / Front Office at Residence Inn Pittsburgh North Shore, responded to this reviewResponded 21 July 2021

Good evening, V4449NCronc,
Thank you for choosing to stay with us and for taking the time to give us your honest opinion. I am so sorry for the challenges you faced while staying with us. It is disappointing to stay someplace and have multiple things go wrong. Unfortunately, the boiler did go out for the whole hotel and while we fixed it as soon as we could, I understand your frustration with having to take a cold shower. If you would like to reach out to me, I would love to make sure we refund your parking fee, as promised. I will also share your comments with the rest of our team to ensure your comments do not fall by the wayside. I hope you will give us a chance to redeem ourselves in the future. Thank you!

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Reviewed 14 July 2021

Margaret is absolutely, positively, the ideal person you want working in your hotel. She cares so much about her guest and her team. Hospitality jobs are so short staffed but it’s nice to know there are amazing people like Margaret who make places like this a billion times better.

Date of stay: July 2021
Trip type: Travelled solo
Thank Aplatt8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meg Heinlein, General Manager at Residence Inn Pittsburgh North Shore, responded to this reviewResponded 17 July 2021

Thank you, Aplatt8, for your kind words regarding Margaret. You are correct, we are extremely lucky to have her on our team. We are very glad that you chose our hotel and were able to experience her exceptional customer service. We hope to see you again the next time your travels bring you to Pittsburgh!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2021

Stayed here with free night certs over Fourth of JUL weekend. Many big PROs and a few minor CONs.

Major PROS:

1. LOCATION. Great location at reasonable price. For a suite in downtown Pittsburgh, this hotel can't be beat. Walked to Point State Park in the morning with the family.

2. DESK STAFF. Front desk staff was friendly and truly accommodating and went out of their way to help.

Minor CONS:

1. BREAKFAST COFFEE. I can understand handing out bagged breakfast during COVID but no hot coffee? The coffee from the coffee maker in the room never tastes good to me.

2. SHOWER CURTAIN MILDEW. Mentioned a couple of times in other reviews for this hotel and I noticed this as well. I also noticed that unless my room temp was set at 70 degrees or below, the humidity in the room is noticeable so my guess is that this and the shower curtain mildew are related.

3. SMALL ITEMS. Dresser knob missing, paper towel dispenser broken. Door closing mechanism needs to be adjusted so the door doesn't slam and damaged the frame. I noticed this on both rooms that we rented. Housekeeping should pick up on these things and relay them to building maintenance. Since daily housekeeping is missing due to COVID, my assumption is the only the squeaky wheels (guests complaining), are getting greased.

Room tip: The parking area is an L shape. Park by Gen Robinson St to the best shade protection against the afternoon sun in the summer.
Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
Thank Wander41376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret Rose Wood, Guest Services / Front Office at Residence Inn Pittsburgh North Shore, responded to this reviewResponded 10 July 2021

Dear Wander,

Thank you for your thoughtful response to your most recent stay at The Residence Inn Pittsburgh North Shore! I apologize for the level of cleanliness in your room and that it did not exceed your expectations. I am disappointed to read your comments. I appreciate your suggestions and will pass them along to our housekeeping and maintenance teams. I appreciate your kind words about our front desk team! We look forward to serving you in the future and redeeming ourselves!

Thank you!

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Reviewed 7 July 2021 via mobile

Just across the street from PNC park and a great location on the north shore. Very clean room and comfortable. Would def recommend a stay here. Located close to both stadiums, the casino and all the bars/restaurant on the north shore.

Date of stay: June 2021
Trip type: Travelled with friends
4  Thank AltoonaFoodJunkie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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