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Rachel F

Best Place to Host Your Wedding

5.0 of 5 bubblesReviewed 15 Aug 2024
The team at the Fairmont was amazing! My husband and I got married there and everything turned out beautifully. Joanna was awesome helping us through the planning process, and Ananta was great with helping us load all of our belongings after the event. He was very kind and professional. Can’t recommend the Fairmont enough!
Date of stay: August 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this review
Responded 16 Aug 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,217)
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Reviewed 13 August 2024 via mobile

My husband and I had the worst most disgusting experience of our life that we have ever had in any hotel. How can they possibly be listed as a five star hotel? The workers are so kind and wonderful because they must be used to dealing with all the problems of that hotel. When you tell them, what was wrong, they act surprised. lol. As I checked in the first girl told me that they have stringent cleaning procedures. Um not possible. We were placed in 3 to 4 rooms. All of them look the same, were rundown, hair on the bathroom floors, slimy countertops, dated and filthy with bathroom tile floors that used to be white but now dark brown, moldy shower curtains and yellow-brown stained linens. Even the elevators vibrate from side to side. We left after they showed us several rooms and we couldn’t begin to sleep knowing of the filth. As the air pumped out of the air conditioner vent, my eyes itched profusely, and that was the last straw. The rooms had a smell of body oils and looked like the 1990’s. Run far from this hotel!!!!!!!

Room tip: Just don’t.
Date of stay: August 2024
Trip type: Travelled as a couple
Thank LoloGlo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 13 August 2024

We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding.
Warm regards,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

The overall experience was disappointing, especially given the high price point. When we checked in, the staff seemed put out and unwelcoming. There was visible dust all over the room including clumps in the bathroom, closet, ceiling. When they cleaned the room, they removed the towels and did not replace. Breakfast was good, though the host had a blank stare when we checked in and told them we were in a hurry. The lobby and exterior was full of Phillies fans stalking the team who was staying there. I spent 20 minutes trying the register for an account with All to get WiFi with no luck. I finally received the code via email a day after we checked out. So they not give new WiFi access to clients who checkin on the weekend? Nice views, but Overpriced, dirty, and very expensive without the value or delivering on the basics.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 1 August 2024

Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024

Every year we come to Pittsburgh, we are excited for our stays at the Fairmont. This is our first trip since Covid, and the caliber of service has not changed.
Alex has to be one of the best staff here. Not only does he greet each guest with a friendly smile but his recommendations for places to go are spot on. He will tell you all the local hidden spots and restaurant gems. Having staff that treat you with such friendliness, respect and a desire to ensure your happiness, is always a breath of fresh air in today’s day and age. Alex, thanks for making this trip extra special for me and my aunt.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Talia514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 22 July 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2024

Great place to stay. Super comfortable beds. Great location for almost any activity downtown. View of the ballpark our your window. Staff is over the top. Wish they had a safe in the room, but that's not a deal breaker. Starbucks right in the lobby. Will make this my go to for Pittsburgh.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bflotraveler66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 8 July 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2024

I was shocked at the condition of the room. The drapes were dirty and stained. The bathroom wallpaper was stained, the shower had mold and mildew in it. I let the front desk know immediately, they sent housekeeping but there was nothing that they could do. We were never offered another room which makes me wonder if all of the rooms are in the same condition. I was expecting so so much more for the $800 that they charged!

Room tip: Don’t spend your money here.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 4 July 2024

Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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