Every year we come to Pittsburgh, we are excited for our stays at the Fairmont. This is our first trip since Covid, and the caliber of service has not changed.
Alex has to be one of the best staff here. Not only does he greet each guest with a friendly smile but his recommendations for places to go are spot on. He will tell you all the local hidden spots and restaurant gems. Having staff that treat you with such friendliness, respect and a desire to ensure your happiness, is always a breath of fresh air in today’s day and age. Alex, thanks for making this trip extra special for me and my aunt.

Great place to stay. Super comfortable beds. Great location for almost any activity downtown. View of the ballpark our your window. Staff is over the top. Wish they had a safe in the room, but that's not a deal breaker. Starbucks right in the lobby. Will make this my go to for Pittsburgh.

I was shocked at the condition of the room. The drapes were dirty and stained. The bathroom wallpaper was stained, the shower had mold and mildew in it. I let the front desk know immediately, they sent housekeeping but there was nothing that they could do. We were never offered another room which makes me wonder if all of the rooms are in the same condition. I was expecting so so much more for the $800 that they charged!