Just spent 5 nights and the hotel rooms are in need of an update and refresh. They put a black plastic wrap under the mattress/around the bed frame that was ripped and looked not fitting of a "luxury" hotel. Bathrooms and wall paper are dated. The biggest issue is that there is a staffing shortage at the hotel - we had trouble getting our room serviced one day after calling several times. There was no available valet to help with our luggage upon our departure - the woman at the Front Desk said that she was the only one working. With that said, the staff were pleasant and the restaurant/bar is good. The hotel is not luxury and hopefully they can try to resolve staffing issues and invest some money into updating the property.

Jonathon was very rude and unprofessional. Every time I went to the front desk for assistance I waited over 10 minutes for someone to greet me. When I called with a question I would say thank you at the end of conversation and they would just hang up. Not 5 star service for sure. The room was extremely dusty so much so I had to take allergy medicine. I waited over an hour for an ice bucket to be brought to me. The manager Nikki was very nice and apologized for the issues I had but offered nothing to make my stay better. The ONLY nice thing about this place was my view of the city. At best this should be a 3 star hotel. Do not go expecting the experience you get at other 5 star hotels. You will be treated like a burden.

Right in downtown, near restaurants and Caffè, has an excellent restaurant in house , moderate prices. Everything looks new, the whole stay was perfect, nice people in the help desk, they always check on you. Very clean, we will stay here again
And they have starbucks in house!