Jonathon was very rude and unprofessional. Every time I went to the front desk for assistance I waited over 10 minutes for someone to greet me. When I called with a question I would say thank you at the end of conversation and they would just hang up. Not 5 star service for sure. The room was extremely dusty so much so I had to take allergy medicine. I waited over an hour for an ice bucket to be brought to me. The manager Nikki was very nice and apologized for the issues I had but offered nothing to make my stay better. The ONLY nice thing about this place was my view of the city. At best this should be a 3 star hotel. Do not go expecting the experience you get at other 5 star hotels. You will be treated like a burden.

Right in downtown, near restaurants and Caffè, has an excellent restaurant in house , moderate prices. Everything looks new, the whole stay was perfect, nice people in the help desk, they always check on you. Very clean, we will stay here again
And they have starbucks in house!

We stayed for a game at PNC park. It was just a few minutes walk over the bridge plus our room had a lovely view of the ball park. There werelLots of great restaurants and stores nearby and the area felt very safe. Very clean and updated room. A great stay!