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Crystal F

Do not waste your money. It is nothing like other Fairmont Hotels

1.0 of 5 bubblesReviewed 18 Jun 2024
Jonathon was very rude and unprofessional. Every time I went to the front desk for assistance I waited over 10 minutes for someone to greet me. When I called with a question I would say thank you at the end of conversation and they would just hang up. Not 5 star service for sure. The room was extremely dusty so much so I had to take allergy medicine. I waited over an hour for an ice bucket to be brought to me. The manager Nikki was very nice and apologized for the issues I had but offered nothing to make my stay better. The ONLY nice thing about this place was my view of the city. At best this should be a 3 star hotel. Do not go expecting the experience you get at other 5 star hotels. You will be treated like a burden.
Date of stay: June 2024
Room Tip: Do not waste your money. This is not a 5 star hotel.
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Ramirez, Marketing at Fairmont Pittsburgh, responded to this review
Responded 4 weeks ago
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,199)
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Reviewed 13 June 2024

Right in downtown, near restaurants and Caffè, has an excellent restaurant in house , moderate prices. Everything looks new, the whole stay was perfect, nice people in the help desk, they always check on you. Very clean, we will stay here again
And they have starbucks in house!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Milay l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 15 June 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2024

We stayed for a game at PNC park. It was just a few minutes walk over the bridge plus our room had a lovely view of the ball park. There werelLots of great restaurants and stores nearby and the area felt very safe. Very clean and updated room. A great stay!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank russmanderville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 13 June 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

Excellent atmosphere and service . A beautiful, well tended hotel located in the heart of Pittsburgh with easy access to dining, the arts and sports venues. The entire staff went above and beyond the call of duty. I would highly recommend this luxurious property.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scotty A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 13 June 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024 via mobile

The best luxury hotel in Pittsburgh. Exceptional staff across all departments. Always welcoming and professional. Great and comfortable room. Rooms are spacious and well appointed. Bathroom is large and includes a tub and shower. When I return Fairmont would be my first choice.

Date of stay: June 2024
Trip type: Travelled with family
Thank Adventure47775621258
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 11 June 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

Going to Pittsburgh was kind of a shot in the dark: just chose the city because of the Carnegie museum and because I never been. The Fairmont team was simply amazing: the welcome was better than in most Fairmont Gold, they suggested many interesting places to see, follow up by texts or when they saw me in the lobby... I felt like I was staying with family! The rooms are good, maybe a bit dated on some aspect, very functional, very business which is not surprising considering the downtown location. From the bartender (Philip) to the reception team (Alex, Niki, Taylor and Jazmine), simply a perfect experience!
Final note: I highly recommend this Fairmont for Platinum and more accorhotel members as their welcome is truly reflecting the importance of loyalty!

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maggie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 9 June 2024

We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.
Best wishes,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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