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justkellc
Diamond, Ohio

Birthday weekend stay

5.0 of 5 bubblesReviewed 4 Feb 2024via mobile
Front desk staff was helpful, we got a text after check in to make sure we had everything we needed, I replied with a question and got an instant answer. Clean, near the strip district - just what we were looking for in an overnight stay for my husband’s 50th birthday weekend.
Date of stay: February 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this review
Responded 5 Feb 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,198)
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30 - 35 of 1,198 reviews
Reviewed 5 February 2024

Prepaid for a king room and given a queen at check in with no warning. Room was filthy, moldy shower, stained side bench, just gross. Rotten food in fridge and trash in the drawers. Nikki was an angel, made it right financially and offered to move us to a suite. We opted not to move as we were tired and had a short two night stay. I’ve stayed in Courtyard Marriott properties that were nicer and cleaner than this 5-star hotel. We will not be back.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank Boxergirl7400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 6 February 2024

Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2024

The value didn't live up to the experience, overprice, unfriendly front desk, the lobby only had a starbucks establishment, prior to there was a lobby bar. William Penn and Hotel Monaco offer more for less dollars

Room tip: Overrated and overpriced with virtually no personal services.
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank jamesbA2445UN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 29 January 2024

Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2024 via mobile

The fire alarm went off at midnight and we left by the nearest staircase from next to the top floor. We got lost trying to get out of the hotel because there were no directions in the staircase and it was very confusing. An extremely dangerous situation. My sister and I are elderly and my sister is disabled. It was a nightmare.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank Curiosity801445
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 29 January 2024

Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2024

Older hotel but still very well kept. had a great time and is in a great location. walking distance to just about everything downtown. room was clean and well supplied. called for extra towels and had them in 5 minutes. staff always friendly and willing to help. would stay again for sure. Thanks!

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gary G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 8 January 2024

Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2024

The best hotel in Pittsburgh! We had a wonderful stay here visiting with family. Rooms are large, service is wonderful. Had a few hiccups with housekeeping but the managment took care of it all. It's a great location, walking distance to everything. Come to the city at least once a year and have stayed at a number of hotels by the Fairmont is our new go to placel

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank dgs5536
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, Marketing at Fairmont Pittsburgh, responded to this reviewResponded 2 January 2024

Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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