Dated and worn. Not sure how this is considered a fairmont. Stains all over carpet. Bathrooms barely passable as clean. Mini fridge in room does not work. No water bottle filling stations even though the signs on the doors near lobby said “water and ice.”

The lobby is nice but I sleep in my room…not the lobby.

Overall disappointed. Was a work trip so luckily not my money.

We have been staying here over a longer weekend. Room was almost $500 per night. At first, the room looked nice and clean. However, looking behind the scenes the carpet was greedy and the bed was worn out.

More importantly the service in the hotel did not at all match the asking price for the room. It looks like they’re massively understaffed with the service personnel.

We were told housekeeping will come to the room every third day which I found kind of weird since every other hotel around does not seem to have such issue. So we asked to get the towels changed. Housekeeping, just threw them in the bathroom and left the old ones there on the floor.

Internet access would have been charged with $16 per night. Although I am an Accor Member the free access would not work.

Since we had only decaf capsules for the coffee machine in the room, we had asked the front desk to refill the capsules regular coffee. I called them five times over the first day, nothing happened. Last in the morning I told them I would like to have a coffee before I leave. And I told them that I was really disappointed about the service. Eventually, they gave us two capsules for the morning coffee.

They have three elevators, two of them didn’t seem to work properly one day, we literally had to wait 20 minutes before we could go up to the room. Everybody else around us was also complaining about it.

The front desk was not staffed at all times, there was also no way to call somebody to the front desk if nobody was there.

Don’t get me wrong, but we chose a good hotel to receive a good service. The price was way too high for the service level we have received.

Also, I would expect that management would starting to take care when you complain at the front desk. Did not happen in this hotel. When we checked out, we weren’t even asked how to stay was. They either knew it was bad or they were not interested to hear about it.

We will not go there anymore.