The Fairmont Spa is amazing and the ambience is impeccable! They have a variety of different services to choose from, including facials, massages, and nails services. Elise is the best - she is attentive and very knowledgeable! Highly recommend!
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh
This is not a 5 star hotel it may be a 1 star or a bit less. I don't have time to list all the issues at this hotel. Not clean, carpet looks like there was a flood has folds in it so bad you could trip on them, TV doesn't work, WIFI doesn't work, phone doesn't work. Room service menu hours are incorrect, no food available mist of the day. My recommendation would be find any other place to stay.
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh
This was the most disappointing, expensive hotel stays I’ve ever had. I’ve stayed at the Swissotel in Chicago and since this was in the same brand, I had high expectations. This was an anniversary staycation trip and we were fine paying the cost for the room, but expected much higher quality than what one might get from an older 3-star hotel. We have stayed at Omni’s (Dallas), Kimpton’s, Swissotel (Chicago) and Renaissance Hotels that are all comparably priced and MUCH nicer than this hotel.
The carpet was filthy (thank God I remembered my travels socks), the bathroom tile grout was black (yuck), the bathroom ceiling was warped & there were odd scrapes in the wallpaper in the bathroom. Multiple lights were out or switches just didn’t work. It is just ridiculous how awful this hotel room was.
We were so excited that we opted for one night instead of two. We had planned to sleep in and have breakfast in bed, but the state of the room convinced us to just check-out early and eat breakfast elsewhere in town. The only nice thing about this was the staff. The valet, Cody, was great and gave us advice on dining that was a great experience. We barely wanted to return to the room. Overall, this is place is just outdated and obviously not at all maintained. Find a better hotel and save yourself the money.
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh
Stayed 4 nights Oct 5-9, in from
British Columbia for Steelers vs Ravens. Have stayed at many Fairmont properties and was disappointed that the premises and “the little things” were simply not the pristine Fairmont luxury we were used to. We actually stayed at Fairmont Vancouver Airport (which is always perfect) the day before we arrived in Pittsburgh, and there is no comparison between the two.
Now, the location is fantastic, room service and Floor 2 food quality were great, and ALL the staff we dealt with were top notch and very friendly. Definitely a true Fairmont experience there.
But the bathroom was run down, with rusty mildew around the shower that stained the bath mat every morning, almost all linens and towels (even the napkins in Floor 2) were torn at the ends and had threads dangling off of them and should not have been in use. The bed was never properly made, with sheets dangling out, trash can didn’t get emptied two of the days, not sure why there were no Keurig pods for the Keurig machine in the room. All of these are the nitpicky little finishing touches, but they are the things that distinguish a luxury hotel like a Fairmont from a lesser property. We paid Fairmont prices for our stay and think those are reasonable expectations to have.
Had a great trip and a nice enough stay, but next time we are in town I’m unsure if we’d chose the Fairmont, even though it’s our preferred hotel brand.
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.
Warm regards,
Fairmont Pittsburgh
Very clean and nice room. Great staff. All were courteous, knowledgeable, and helpful. The bar was fun and our service there was outstanding. Location of hotel downtown was perfect. We walked everywhere.
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future. Warm regards, Fairmont Pittsburgh
