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Karen F
Guam, Mariana Islands

Not your typical Fairmont

1.0 of 5 bubblesReviewed 20 May 2021
When you think The Fairmont hotel chain you think world class right? Well not at the Pittsburgh Fairmont. This hotel is overly priced for the nothingness you receive. This Fairmont got caught up in what I call the Covid excuse. No in room dining. Nothing. Housekeeping every 3 days. Not even your trash changed out And a staff that could care less if their opened. I’ve stayed at the Fairmont chains for years and this was no Fairmont.
Date of stay: May 2021
Trip type: Travelled on business
Review collected in partnership with fairmont.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh, responded to this review
Responded 21 May 2021
Hi Karen,
We are so very sorry to read your review and hear of your experience. I have passed along your comments to our team. You are certainly welcome to contact our Director of Operations Leslie Silva at 412-773-8800. We do hope to have the opportunity to welcome you back in the future.
Kind regards,
Fairmont Pittsburgh Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,199)
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144 - 149 of 1,199 reviews
Reviewed 20 May 2021

The Fairmont Pittsburgh is my go-to hotel in the city. It’s a fabulous upscale place to stay. Excellent and courteous service, comfortable and well-appointed suites, and a perfect downtown location within walking distance to the sports stadiums and shopping districts. —JM

Date of stay: May 2021
Review collected in partnership with fairmont.com
Thank V9372XZjm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh, responded to this reviewResponded 22 May 2021

Dear JM,
Thank you for your five-star review! We appreciate your feedback and are so happy to hear this! Please come back and visit us again soon.
All the best,
Fairmont Pittsburgh Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2021

My friends and I booked multiple rooms at the hotel as part of a bachelorette party weekend. I opted for a suite which was perfect for the six of us to have cocktails and snacks before heading out for a night on the town. The room was spacious and comfortable - impressive in size. Our view was a little lacking but could see PNC Park at an angle. Would definitely stay again though!

Date of stay: May 2021
Review collected in partnership with fairmont.com
Thank Andrea J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh, responded to this reviewResponded 22 May 2021

Dear Andrea,
Thank you for your five-star review! We are thrilled to hear you had a wonderful weekend with us! We hope you'll join us again in the near future as we look forward to welcoming you back.
Sincerely,
Fairmont Pittsburgh Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2021

We stayed here for a weekend in April as part of an anniversary getaway, in a King Deluxe. The hotel was busy but not crowded. Our check-in was fast and efficient. However, as other reviewer‘s have stated, the rooms need refreshing. Our room was very dusty, some stains on the carpet, wrinkled curtains, and just things that could be cleaned better.Granted we are coming off Covid protocols, but service seems to be lacking. We waited over one hour for an additional robe to be delivered to the room after having to call twice. Two people check in on the reservation, two robes should be there. The Bar is the only dining option beside room service and did a nice job with some light food. I’ve stayed at many Fairmonts around the country, and this just doesn’t seem to be up to par. We’ll give it another try in the future.

Date of stay: April 2021
Trip type: Travelled as a couple
3  Thank Pittsburghparents
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh, responded to this reviewResponded 22 May 2021

Hello!
We appreciate your feedback and are sorry to hear that your stay with us wasn't absolutely perfect - something we strive for! We do hope you'll return as we look forward to welcoming you back. I have passed along your comments to our team.
Warm regards,
Fairmont Pittsburgh Management

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Reviewed 14 April 2021

Very luxury hotel with great view and hotel and staff accommodations. I had 3 rooms on the 23rd floor, with the best view of the city from above. I would plan another family stay at the Fairmont Hotel.

Date of stay: April 2021
Review collected in partnership with fairmont.com
Thank Explorer34797968473
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh, responded to this reviewResponded 15 April 2021

Hi there!
Thank you for your five-star review! We are thrilled to read your feedback and know that you had a great family stay with us! We certainly look forward to your return. Until then!
All the best,
Fairmont Pittsburgh Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2021

The staff is friendly and very helpful. Brian is the friendliest hardest working hotel staff member I have seen in years.
THE LOCATION IS HORRIBLE. The homeless hanging out around the hotel made me uncomfortable. It wasn't just a couple, they were all over the area. I refused to go out of the hotel by myself.

Date of stay: April 2021
Review collected in partnership with fairmont.com
Thank angels44442021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh, responded to this reviewResponded 13 April 2021

Hello!
We are sorry to see and hear your feedback. Our location is very convenient for most people, however, we certainly understand your concern. I have passed this along to our Executive Committee.
Thank you, and we hope to have the opportunity to welcome you back in the near future.
Kind regards,
Fairmont Pittsburgh Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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