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Emmie497

Comfortable hotel!

4.0 of 5 bubblesReviewed 15 Dec 2023
This hotel is still trying to find its groove, as I think they are on the newer side. The front desk staff were friendly. The room was comfortable, but could have been cleaner. I did feel safe, as the front door to the lobby locks after a certain time. We did early check-in but I think there was a miscommunication, as a cleaner walked into our room unannounced. Also, the parking for this hotel is quite confusing. I would recommend calling the front desk before your stay to clarify.
Date of stay: October 2023
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen Allen, General Manager at Even Hotel Pittsburgh Downtown, an IHG Hotel, responded to this review
Responded 16 Dec 2023
Hello Emmie497,
Thank you so much for your feedback! The hotel is newer only been open for 4 years now. I am very pleased to hear that the team was friendly and will be sure to pass it on as we love hearing from our guests. Thank you again and we look forward to wellcoming you again here at the Even!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (128)
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All reviews high ceilings street presence yoga mat front desk amazing room great stay the ground floor parking garage is across the street hotel is located comfortable stay rooms are large love this hotel beds were comfortable minute walk very nice hotel within walking distance
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12 - 17 of 128 reviews
Reviewed 16 December 2023 via mobile

Very nice, clean, well-appointed hotel with excellent, friendly, helpful staff, especially Naii! Located right in the heart of Pittsburgh, it's a five-minute walk to Market Square, and near all sorts of budget (and high-end) eateries, including the next door Apollo, and a block from Madonna's Mediterranean.

Date of stay: December 2023
Trip type: Travelled solo
Thank Tom K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen Allen, General Manager at Even Hotel Pittsburgh Downtown, an IHG Hotel, responded to this reviewResponded 16 December 2023

Thank you for your great review, we work hard to offer high-quality service to
every guest. We made sure to share this feedback with Naii to give her the recognition
that she deserves. She was delighted to hear your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2023 via mobile

Room was clean. Great exercise equipment available. Restaurant has a very limited menu. No room service. Had to actually go into the restaurant to place an order to take back to my room because " the restaurant does not have a phone". No offer to help with my luggage. Nice response from management when I made these comments.

Date of stay: November 2023
Trip type: Travelled on business
Thank MEL0919
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen Allen, Owner at Even Hotel Pittsburgh Downtown, an IHG Hotel, responded to this reviewResponded 12 December 2023

Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our
team here is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2023

This is the best hotel to stay at in Pittsburgh. I would like to especially point out Naii, Terryn, and the security guard Jenique. They were amazing, Naii was extremely helpful and comforting with helping us settle into the hotel. Terryn provided amazing bartending services, and Jenique was awesome at helping us find our way through the hotel. All 5 STAR EMPLOYEES, please give them a promotion! There is a great emphasis on how wonderful and professional they are. I will forever recommend this hotel to anyone I know!

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Lovey H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen Allen, Owner at Even Hotel Pittsburgh Downtown, an IHG Hotel, responded to this reviewResponded 12 December 2023

Thank you for your great review. We work hard to offer high-quality service to
every guest. We made sure to share this feedback with Naii, Terryn, and Jenique to give them the recognition
that they deserve. They were delighted to hear your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2023

Staying at the Even for the second year in and row and it's great! Naii was super helpful with getting me checked in. Rooms are clean and big, along with being in a great location. Will stay here every time I'm in Pitt.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Cruiser31952376214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen Allen, Owner at Even Hotel Pittsburgh Downtown, an IHG Hotel, responded to this reviewResponded 12 December 2023

Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and
continued trust. Our entire team here works hard to deserve your loyalty.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

Hotel is super inaccessible with no parking and/or drop off/loading zone. Non sensible configuration of the hotel with the lobby being on the 5th floor. The front desk agent had attitude and showed no sense of urgency. Room was large and quiet clean. Daily housekeeping service was good however the front desk staff weren't very helpful. No laundry and no matches. Location is quite dodgy with nothing in the direct vicinity open. After all is said and done, I would not stay here again.

Room tip: Leave lots of time to find parking
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank RyanKubeska
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Even Hotel Pittsburgh Downtown, an IHG Hotel, responded to this reviewResponded 4 December 2023

Hi RyanKubeska,

We appreciate your business. Thank you for choosing Even Hotel Pittsburgh Downtown for your visit!

We strive to be your dependable choice for your travels. I am sorry we missed making your experience seamless this time.

I shared your feedback with our hotel management. I trust that this will be discussed with the team to identify the areas that require improvement.

We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.

All the best,

Alice P.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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