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Fearless56158453680

Great employees, but hotel needs updating!

3.0 of 5 bubblesReviewed 10 Nov 2023
Definitely an airport hotel, however, staff is very nice and courteous. Hotel manager is very nice and professional. Hotel could use deep clean and refurbishing. Carpet is worn, dirty, stained, and furniture has seen its last day. If updated, it would be spectacular! Dirty carpet shouldn’t be descriptive of any hotel! In fact, it’s 2023! Get rid of carpet altogether and install engineered hardwood flooring. Also, shuttle driver has no personality. I tipped her anyway hoping to cheer her up and to see a smile. When you work with customers, you should at least pretend that you like your job! Drury, PLEASE update your hotel!
Date of stay: October 2023
Trip type: Travelled solo
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Drury Hotels, Owner at Drury Inn & Suites Pittsburgh Airport Settlers Ridge, responded to this review
Responded 13 Nov 2023
I am very sorry to hear that the cleanliness and overall feel of the hotel was not presentable during your recent visit. Customer service is our top priority, so we appreciate you brining attention to an area that did not meet our standards. I will address with our shuttle staff and hope to greet you warmly in the near future. Should your travels bring you back to Pittsburgh, please feel free to reach out to me directly and I will personally look after your accommodations.

Have a great day,

Dana P.
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews evening kickback free soda great hotel baked potato indoor pool and hot tub body wash breakfast and dinner hot breakfast every staff member comfortable beds close to the airport long weekend free breakfast would highly recommend this hotel nice stay would stay again clean hotel
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31 - 36 of 378 reviews
Reviewed 7 October 2023 via mobile

We stopped here for one night on the way from NJ to Chicago.
What you see is what you get- very big clean rooms and great service by whoever we met in the hotel.
I'll say that this is an airport hotel, and if you arrive like we did, in the evening, there are no dinner options available. In addition, breakfast doesn't have healthy options.
Besides that this is a great place for a one night stop and has a great value for money. I would stay here again if I would do this road trip.

Date of stay: October 2023
Trip type: Travelled with family
1  Thank 825adyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2023 via mobile

I was picked up promptly at the airport by John. He was kind and helpful and really enjoys his job. A real people person. The check in process was handled by Amanda who again was personable and professional. My room was up to date and very clean. I loved the shower and all the provided shampoo, conditioner and body wash were fill and worked great. The best part was the blackout curtains were so good I did not even know it was after 9:30 when I woke up! No light anywhere around the windows. For those of us who need a dark room it was wonderful. Housekeeping checked first morning to see if i needed anything… her name was Leia, but i have NEVER had that happen before. I can’t wait to see how rest of my stay is!

Date of stay: September 2023
Trip type: Travelled on business
Thank maryleap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2023

Stayed here for the Steelers opening season game and I must say this has been one of the best hotels I've stayed in. Love the nightly "Kickback" daily! Very highly recommended. This will always be my first choice when in the area!!!

Date of stay: September 2023
Review collected in partnership with Drury Hotels
Thank emsantana2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2023

We are always happy with our stays at a Drury Inn. They have clean spacious rooms with comfortable beds and pillows. They serve a good hot breakfast buffet and an evening meal as well. My only small suggestion for this particular Drury Inn would be for them to shampoo the carpets - there was nothing visibly left on the carpet but it looked as if it was time to be shampooed. Otherwise, we were very happy with our stay.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
1  Thank cdgardner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2023

Great hotel...very clean (new). Our room was the first room off the elevator, so we were nervous about noise, but it was VERY quiet. The breakfast was expansive and delicious. The popcorn and soda throughout the day was very nice, and we were there for one of the evening dinners (BBQ sliders and hot dogs, with veggies, potatoes, soup, nachos, salad, etc.)

The pool and hot tub were both clean and nice...never too crowded. The staff were amazing! All staff were very polite and helpful!

We were in town for a quick family visit...but there was also a Steeler's game that day...so it was a bit busy (and loud) in the front lobby...but nothing disruptive or bad. (I felt the prices were a bit on the high side...almost $600 for two nights...kind of steep for a traditional 2 queen room!) BUT...it was a very pleasant stay.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank joanmwarren88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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