A clean hotel, very good room and courteous staff made for a pleasant stay. The room was clean and the bed was comfortable. My wife enjoyed the fitness room. Very good complimentary breakfast, although the one negative was the bacon was paper thin. Overall a very good experience.
Thank you for taking the time to write us a review! I am so happy to hear our team was so helpful during the stay you had with us! We do our best to maintain this property as best as possible. Our guestroom beds are very comfortable and I am glad you enjoyed them so much. Our breakfast team works hard to provide all of our guests with a wide range of items for the mornings and are very friendly! Let me look into the bacon reference and see what I can do for next time :) I am very happy with the overall experience you had with us. We have a strong culture here, a wonderful team, and try our best to strive for excellent service!
The location was pretty convenient for our needs in downtown Pittsburgh, however construction around and nearby was a little annoying. Breakfast was superb with a lot of options, including healthy options. The room was a bit small for 3 people. It was difficult to move around easily.
The biggest problem and why three stars was the shuttle service. We selected this hotel bc of the advertised shuttle. The shuttle driver was not able to pick us up at the time the hotel front desk had told us pick up time would be. After he picked us up 40 min later, he told us that he would not be able to pick us up. This was not what was advertised. Ultimately he did pick us up, but it added a stress that we didn't expect from the advertisement/information we were given beforehand.
Would recommend better communication between the shuttle driver and the front desk!!
Thank you for taking the time to write us this review with crucial feedback! I am sorry the construction had made the stay annoying. They are working hard to clear that area as fast as possible! I am happy to hear you enjoyed the breakfast and all the options we provide. Our breakfast team is hardworking and does a great job in the mornings. It is unfortunate what happened with the shuttle service and the front desk team and I want to personally apologize for the long wait time you had and the amount of stress it caused you! I will be taking this feedback and sharing it with my team so we can do a better job! This is not typical here at the property. Communication is highly important to us. If you need any help in the future I would love to personally assist/help in the best possible way!
I wanted to be at a property near the convention center but off the path slightly. It was a perfect location to be in. Close enough but far enough away. The front desk was great at customer service, room so fresh, shuttle driver friendly and breakfast tasty. Excellent experience. Will definitely stay there again when in Pittsburgh.
Thank you for taking the time to leave us a review with feedback! I am so happy to hear our location was fitting and accommodating for you. Our front desk team here strives to make sure every guest feels at home and to be helpful in the best possible ways! We have a strong culture here and it looks like we accomplished making this stay memorable! I am glad one of our amenities (complimentary shuttle service) was helpful and pleasant in every way. Our drivers are great associates and know the Pittsburgh area so well! We hope to see you again in the near future, thank you again!
My daughter , who lives in the Pittsburgh suburbs, was delivering her baby at Magee. This is the closest hotel and they gave me a fair rate. Cleanliness, amenities and staff were all first rate. Would highly recommend if you need to be in that part of Oakland
We are so glad you enjoyed your stay in Pittsburgh!
We hope to see you back again on your next visit. I am so happy to hear everything went well and the stay was enjoyable overall! Thank you for taking the time to do this survey and give us feedback for our property.
wish it had a small lounge for a real meal/night cap. Other than that it was a very good place to stay. Rms were roomy, clean. It is near the University and this hotel has a complimentary shuttle. It was clean
Thank you so much for taking the time to leave us feedback. I'm so happy you had a great stay with us and that housekeeping did a wonderful job making sure the room was up to par! The shuttle can be very helpful, so I'm glad to see it was accommodating for you!
