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reneenatoli
Cleveland, Ohio

Fantastic experience!

5.0 of 5 bubblesReviewed 5 Oct 2019
I wanted to be at a property near the convention center but off the path slightly. It was a perfect location to be in. Close enough but far enough away. The front desk was great at customer service, room so fresh, shuttle driver friendly and breakfast tasty. Excellent experience. Will definitely stay there again when in Pittsburgh.
Date of stay: October 2019
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dominicartuso, Front Office Manager at Hampton Inn Pittsburgh University/Medical Center, responded to this review
Responded 6 Oct 2019
Thank you for taking the time to leave us a review with feedback! I am so happy to hear our location was fitting and accommodating for you. Our front desk team here strives to make sure every guest feels at home and to be helpful in the best possible ways! We have a strong culture here and it looks like we accomplished making this stay memorable! I am glad one of our amenities (complimentary shuttle service) was helpful and pleasant in every way. Our drivers are great associates and know the Pittsburgh area so well! We hope to see you again in the near future, thank you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,321)
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Reviewed 30 September 2019

My daughter , who lives in the Pittsburgh suburbs, was delivering her baby at Magee. This is the closest hotel and they gave me a fair rate. Cleanliness, amenities and staff were all first rate. Would highly recommend if you need to be in that part of Oakland

Date of stay: September 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank LynnieE357
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dominicartuso, Front Office Manager at Hampton Inn Pittsburgh University/Medical Center, responded to this reviewResponded 30 September 2019

We are so glad you enjoyed your stay in Pittsburgh!
We hope to see you back again on your next visit. I am so happy to hear everything went well and the stay was enjoyable overall! Thank you for taking the time to do this survey and give us feedback for our property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019

wish it had a small lounge for a real meal/night cap. Other than that it was a very good place to stay. Rms were roomy, clean. It is near the University and this hotel has a complimentary shuttle. It was clean

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank gmlls1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dominic A, Front Office Manager at Hampton Inn Pittsburgh University/Medical Center, responded to this reviewResponded 25 September 2019

Thank you so much for taking the time to leave us feedback. I'm so happy you had a great stay with us and that housekeeping did a wonderful job making sure the room was up to par! The shuttle can be very helpful, so I'm glad to see it was accommodating for you!

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Reviewed 24 September 2019

I stayed at this hotel for three nights with my best friend. Our nightly rate was $129.16. We were assigned room 502.

The room was PERFECT. Clean, one of the most comfortable beds I have ever slept in, excellent shower, and excellent working AC unit. Room had a mini fridge, but no safe. If I was rating this hotel solely on the room, it would be a five.

The location also met our needs. It is about a 20 minute walk to the University of Pittsburgh and a short uber/lyft ride to all of the major spots in Pittsburgh.

Areas of improvement needed:

$15.00 per night for parking....boo!

Lazy housekeeping staff. Housekeeping never cleaned our room the first night. We did NOT have the "privacy hangar" on the door and we were gone from 9:30 AM until 8:00 PM. No knock before 9:30 AM. No excuse. They are also not very friendly when you encounter them in the hallway.

Lazy breakfast staff member. While I appreciate the fact that breakfast is included in the nightly rate, this Hampton Inn's breakfast was far below the standards of most others. Our first morning eating breakfast, they were out of almost everything. There was no proactive behavior on the part of the breakfast staff member. For example, she would see a customer looking at an empty bagel tray and say, "oh honey did you want a bagel?" LOL! How about replenish the missing items? She was also engaged in dialogue with another staff member. At one point, a guest asked that other staff member to replenish something and she said, "I do not work in this area, ask her." LOL! Then why are you here talking with her? Don't you see this area is very busy and she needs to work?

Customer service at the front desk needs to be improved. Nobody is rude, per say, but they are not welcoming either. For example, sometimes they would say hello, but without a smile. You never got the feeling that any staff member was trained on basic hospitality standards. You enter the hotel and they are either on their phone or just stare at you without saying anything. This all became very clear when I was checking out. The person who assisted me was the guest services manager. His behavior was VERY transactional. Are you checking out? What room number? Do you want your receipt printed or emailed? No smile. No eye contact. No how was your stay. No have a nice day. Nothing. Again, not necessarily rude, but not welcoming either.

If this hotel improved their customer service by following simple and basic customer service rules of etiquette, it would be a five!

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank UCFKnightsFan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dominic A, Front Office Manager at Hampton Inn Pittsburgh University/Medical Center, responded to this reviewResponded 24 September 2019

Hello, I am sorry the service displayed here was not satisfactory. I appreciate the feedback as our team at the Hampton can use it as a learning lesson. I will be relaying this feedback to each of our teams for future improvement ! We have standards that seemed to be missed with you and I apologize for that. I hope you can give us another try in the future and if you need anything at all please let me know. I would gladly help you.

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Reviewed 10 September 2019

Needed hotel close to VA hospital. Accommodations were perfect! Shuttle service and breakfast were very good. Easy to find. Within walking distance of downtown restaurants with variety of meals. Great location.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank rasrobin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dominic A, Front Office Manager at Hampton Inn Pittsburgh University/Medical Center, responded to this reviewResponded 10 September 2019

Thank you for taking the time to do our survey and leave us feedback! I am so glad you enjoyed your stay with us here at the Hampton Inn. Our team here strives to make each guest feel at home and have a memorable stay. I am pleased the shuttle was very accommodating and our breakfast was pleasant for you as well. We hope to see you again soon! Thank you so much!

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Reviewed 7 September 2019

The staff is very friendly and informative, room had a slight smell/odor. It's very close to UPMC Magee, plus several restaurants and CVS within walking distance. The hotel has onsite parking with in/out privileges, plus a free shuttle.

Date of stay: September 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Happiness622894
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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