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Bryan M

Great/lack of food

4.0 of 5 bubblesReviewed 15 Nov 2023
Great hotel. Great stay. Great rooms.
Problem is that a guest cannot get anything to eat, other than convenience items, on Saturday from 10:45 AM-4:00 PM. 7-11 next door is best option for food. This is not good.
Date of stay: November 2023
Trip type: Travelled as a couple
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Reviews (2,188)
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All reviews double tree bigelow grille front desk queen suite valet parking across the street penguins game within walking distance fitness center heinz field convenient location pnc park market square downtown garage arena shuttle
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16 - 21 of 2,188 reviews
Reviewed 8 November 2023

The hotel is close to a lot of eateries and activities. However, the hotel seems to be under staffed and don’t provide room cleaning daily unless requested a night in advance. There was no mention of this during check in or anywhere in the room. They also don’t deliver room service to the room and need you to pick it up from the restaurants. They would not drop off additional comforters in the room and required me to pick it up from the lobby. For a platinum member most Hilton properties offer a couple of bottles of water in the room daily, not this one. One bright spot - parking garage attendants. They were quick to get your car day not night. They have a good system in place for valet parking.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank arvindram2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2023

We were welcomed with a smile, tips on where to go and what to do as well as absolute professionalism when we requested to change hotels due to dissatisfaction with our room. The bathrooms are terrible, lacking adequate space, with very small toilets (low and tiny) and are right next to the door opening.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jdiag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

The hotel is beautiful, the service from car valet, front desk, bar and restaurant were top notch. Our room was amazing, the beds comfortable the room clean. We enjoyed the short walk to our concert and back to bar at the hotel for drinks.
We will definitely be back

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Bonnie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

Very clean and comfortable! Kind and helpful staff! We will only stay at the downtown Doubletree whenever we travel up to Pittsburgh for games or concerts. Easy walk to restaurants, bars and venues! Love it!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jessica S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2023 via mobile

Nice room size and bed was very comfortable. Valet parking was easy and friendly. The bathroom needs a deep clean - mold. Great location. King-size room had a nice seating area, study, and separate bedroom. Bar staff was friendly with good options.

Date of stay: October 2023
Trip type: Travelled with family
Thank MikelMizzou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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