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Lin

Average stay

3.0 of 5 bubblesReviewed 21 Jun 2021via mobile
Personable staff. Effortless checkin. Clean and tidy. This was an average hotel. Slightly dated - no usb ports in the room. Valet parking for a fee of $25. There is a restaurant in the hotel (didn’t eat there). The front desk offered continental breakfast boxes for $9 (did not purchase).
Date of stay: June 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this review
Responded 23 Jun 2021
Thank you for taking the time to review our hotel. We appreciate the feedback you are able to provide to us. Happy to hear check-in was a smooth process and you found the hotel staff personable. We hope to see you again with us in Pittsburgh!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 June 2021

Friendly and helpful staff. Valet was easy to use and to hold our bags. The valet also has in and out privileges. Room was clean and serviceable, although a little worn. We could easily walk to University of Pittsburgh, restaurants, etc.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank texastravels4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded 16 June 2021

Thank you for the review on our hotel! We are happy to hear you found the valet service easy to use and you found our staff to be friendly & helpful. Hope to see you back in Pittsburgh again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2021

Staff were very friendly and helpful, valet was friendly and fast also. The hotel main areas appeared clean and smelled clean. Our room was basic, the bathroom had some dirt and smudges and skipped cleaning spots, but wasn’t terrible. The water pressure was not good if you have a lot of hair. The restaurant had a limit menu and the food was not good. Server was good. Would stay again if needed

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dede7280
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded 16 June 2021

Thank you for taking the time to review our hotel! I apologize about the quality of your food from the restaurant - We are hopeful to be back to full operation here in the near future! On the positive note, we are glad you found the staff to be friendly and helpful along with the fast valet service. Hope to see you back in Pittsburgh with us again soon!

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Reviewed 7 May 2021

This was a wonderful place to stay! All the employees were very helpful. The rooms were super clean and taken care of. Good job to all the staff for hosting the Pittsburgh Bodybuilding Show! Giving is dark linens was a great touch as a competitor.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Garden Inn
Thank jozielynn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded 16 June 2021

Thank you for taking the time to review our hotel! We appreciate the feedback you provide to us. Happy to hear that you enjoyed the body building weekend and found the staff friendly and the room was clean. Hope to see you back in Pittsburgh with us again soon!

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Reviewed 3 May 2021

Customer service was great and very clean hotel! The valet service for parking was very accommodating as well, they had special parking for my truck and you definitely can’t beat that. Would highly recommend staying at this hotel!

Date of stay: April 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Jone_zey1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded 16 June 2021

Thank you for taking the time to review our hotel! We appreciate the feedback we receive. Happy to hear you enjoyed the customer service and valet was able to accommodate your truck. Hope to see you back in Pittsburgh with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2021

Great service, but that's about it. This hotel is way past time for a refresh. I've been coming to Pittsburgh for a few years and stayed here once before and forgot how much I didn't like it. I usually stay with a different brand when I'm in town and their property is so much nicer and newer. This Hilton needs to be shut down and completely refreshed. The bathroom in my king room is pretty awful. Its clean, but the floors are beat up, the shower is beat up, there's hardly any water pressure and its just unpleasant to be in. The rest of the room is fine, if also just really dated and worn. The desk I'm sitting at as I write this is scratched and definitely seen better days.

Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
1  Thank Scott A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded 16 June 2021

Thank you for taking the time to review our hotel. We appreciate the feedback we receive. Apologies for the negative experience! We are hopeful that we will receive a refresh in the near future. Hope that you return back to Pittsburgh and give our staff another shot at providing great service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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