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MommaJage
Webster, NY

Great Except the Noisy Partying...

3.0 of 5 bubblesReviewed 27 Jun 2021
The location of this hotel is perfect as a home base for a visit to Pittsburgh. Just outside the city it was super easy to get to with plenty of free parking. We felt like we were out of the city but close enough to get to and from any attraction we planned to visit.

The hotel is well cared for and our room was in very good condition. Our Queen Suite was actually a room with two full (not queen) beds and a sofa bed. The pool was open and you had to make timed reservations. The water was cool, but the kids didn't mind.

Breakfast was available each morning. It was kept behind the desk and you just had to ask for what you wanted. Muffins, fruit, and breakfast sandwiches. We wished there was a bit more variety such as yogurt and cereal.

The problem with this hotel is the mixed clientele. Our second night was terrible. There was a large party til close to 1am. Very loud music, shouting, singing, etc. The walls are thin and probably the entire hotel was up all night. The morning greeted us with the very strong smell of pot up and down the hall. Our teenagers shook the whole thing off as amusing but young families and older adults might struggle with this environment.

The staff we encountered were super friendly and helpful. There is no way they didn't know about the party but probably felt they could do little short of calling the police.

Despite all the positives, not sure we would return. There are other reviews that describe similar noise and partying on a regular basis. If this delightful hotel can't get this under control, they will not succeed.
Date of stay: May 2021
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Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this review
Responded 28 Jun 2021

MommaJage,

Thank you for rating your recent experience at our hotel. We strive to give you a great experience and were pleased to learn that we were able to meet your expectations in many ways; though we apologize for any inconvenience from our other guests by playing their music too loudly. We will speak with our night staff to retrain them on the procedure to deal with late-night loud noises. We hope that this will not deter you from enjoying our accommodations and services in the future.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 June 2021 via mobile

Huge room with two king beds; clean and comfortable beds seemed more like a 3 star hotel. Perfect size suite for families. No self serve breakfast; but a few options were available and stored behind the front desk. (Breakfast burrito, bagel breakfast sandwiches, muffins).
Front desk female employee was nice and had a warm smile.

Date of stay: June 2021
Trip type: Travelled with family
Thank Adventerous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded 19 June 2021

Hello Adventerous,

Thank you so much for your kind comments and review regarding your most recent stay with us. s very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a good time with us and we look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2021

The site had a pool on the first floor. When you walk into the building all you can smell is chlorine. The décor of the room was dated with old furniture. We attempted to open the pull out bed and it was terrible. Stains all over the mattress. Who offers a room like this. Do better!!!!

Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
Thank TeeFN4744PE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded 5 May 2021

TeeFN4744PE,

Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience. I do apologize for the discomfort you experienced with ou bed and I regret to hear that you weren't thoroughly impressed with our furniture. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a
chance to serve you again and experience the improvements we have made

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2020

Everything about this Comfort Inn is perfect. Everything you can think of for an amazing experience is there. The location-great! The rooms -5 stars!. You never really have to leave the building. They've thought of everything! The owner Nick, is awesome and amazing! Larry, is awesome and amazing! Terry and Jessica, are awesome and amazing ! I will stay there whenever I'm in Pittsburgh!

Room tip: I'm sure all rooms are wonderful.
Date of stay: December 2020
    • Value
    • Location
    • Service
Thank BipinP405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 December 2020


BipinP405,

Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to the next!

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Reviewed 13 December 2020

This hotel was fairly new. We had a great to go breakfast. Otherwise, they have a big breakfast nook normally. There is a small fitness center. It was quiet and away from downtown, but easy to get to places. The hotel was clean and staff was friendly. Staff were wearing masks and there was plexiglass.

Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
Thank Jenny M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 December 2020

Hi Jenny M,

Your kind compliments mean so much to us, and we thank you for taking the time to share this
review. We are thrilled to hear that you enjoyed our convenient location, our high standards of
housekeeping and our friendly and welcoming staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2020

Nice enough room, but the staff (clerical and cleaning) wore no masks or gloves ... comfortable room, although I was a little surprised to see the politiccal election signs at the property entrance.... amazing disregard for safety.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
Thank John I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pittsburgh Comfort Inn, General Manager at Comfort Inn & Suites, responded to this reviewResponded 8 October 2020

Good Morning John I,

I'm quite surprised at your review. While we do have 2 staff members who are exempt from the mask requirement due to underlying health concerns, every other employee wears a mask at all times. The front desk is also behind a plexiglass barrier, and housekeeping will only clean your room upon request, as long as you vacate the room. Hand sanitizer is being provided in public areas of the hotel, and we are serving a grab and go breakfast consisting of individually packaged items. I'm not sure what other COVID-19 precautions we can be taking. Also, there are definitely no political signs on our property. Maybe you are getting us confused with a different Comfort Inn?

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