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Tee F

Not as advertised

3.0 of 5 bubblesReviewed 4 May 2021
The site had a pool on the first floor. When you walk into the building all you can smell is chlorine. The décor of the room was dated with old furniture. We attempted to open the pull out bed and it was terrible. Stains all over the mattress. Who offers a room like this. Do better!!!!
Date of stay: May 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this review
Responded 4 May 2021
TeeFN4744PE,

Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience. I do apologize for the discomfort you experienced with ou bed and I regret to hear that you weren't thoroughly impressed with our furniture. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a
chance to serve you again and experience the improvements we have made
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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25 - 30 of 518 reviews
Reviewed 13 December 2020

Everything about this Comfort Inn is perfect. Everything you can think of for an amazing experience is there. The location-great! The rooms -5 stars!. You never really have to leave the building. They've thought of everything! The owner Nick, is awesome and amazing! Larry, is awesome and amazing! Terry and Jessica, are awesome and amazing ! I will stay there whenever I'm in Pittsburgh!

Room tip: I'm sure all rooms are wonderful.
Date of stay: December 2020
    • Value
    • Location
    • Service
Thank BipinP405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 December 2020


BipinP405,

Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to the next!

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Reviewed 13 December 2020

This hotel was fairly new. We had a great to go breakfast. Otherwise, they have a big breakfast nook normally. There is a small fitness center. It was quiet and away from downtown, but easy to get to places. The hotel was clean and staff was friendly. Staff were wearing masks and there was plexiglass.

Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
Thank Jenny M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 December 2020

Hi Jenny M,

Your kind compliments mean so much to us, and we thank you for taking the time to share this
review. We are thrilled to hear that you enjoyed our convenient location, our high standards of
housekeeping and our friendly and welcoming staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2020

Nice enough room, but the staff (clerical and cleaning) wore no masks or gloves ... comfortable room, although I was a little surprised to see the politiccal election signs at the property entrance.... amazing disregard for safety.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
Thank John I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pittsburgh Comfort Inn, General Manager at Comfort Inn & Suites, responded to this reviewResponded 8 October 2020

Good Morning John I,

I'm quite surprised at your review. While we do have 2 staff members who are exempt from the mask requirement due to underlying health concerns, every other employee wears a mask at all times. The front desk is also behind a plexiglass barrier, and housekeeping will only clean your room upon request, as long as you vacate the room. Hand sanitizer is being provided in public areas of the hotel, and we are serving a grab and go breakfast consisting of individually packaged items. I'm not sure what other COVID-19 precautions we can be taking. Also, there are definitely no political signs on our property. Maybe you are getting us confused with a different Comfort Inn?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2020

nice people, safety measures taken for COVID 19, breakfast included, pool open, had fun no problems
staff was very helpful
Was located in a nice place
room were clean
plenty of parking lot spaces
good time

Date of stay: August 2020
Trip type: Travelled with family
Thank pamelagE9328CP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded 22 August 2020


pamelagE9328CP ,

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five
star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2020

Our trip started off to a bad start...however being greeted and assisted by the GM here changed everything! He went ABOVE AND BEYOND! His staff is just as amazing! The cleanliness of the rooms and amenities exceeded my expectations by far. I visit PA often and this is definitely where I will always be staying!

Date of stay: June 2020
Trip type: Travelled with family
Thank MzTeenuh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 June 2020

MzTeenuh,

Thank you for taking the time to share this five star experience with our management, staff, and
future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and
hope that you experience the same comfortable stay during your next visit! I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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