We were charge for a night we did not stay. I originally booked two days, Friday night and Saturday night, however, early Saturday morning our group realized we did not need to stay an extra night. We contacted the front desk, and both associates told us if we left then we would not be charged for Saturday night. They told us over the phone and in person when we arrived to collect our belongings. A few days later, I see a charge that was manually keyed for Saturday night. I tried calling multiple times, they claim they cannot refund it, but will give points to my Hilton honors account, which never happened. I continue to try to contact the manager, and somehow she is always sick, in a meeting, or busy. I disputed the charge as it is a false charge, and they need to hold their word.

I would really recommend travelers stay away from this hotel. They are doing renovations of the exterior. It’s snowing plaster dust (my car was covered), the pool is closed, and there are construction workers all around. Very noisy construction vehicles all day. In addition, the room was way too humid, no matter how I set the HVAC. On the positive side, friendly staff and decent breakfast, as hotel breakfasts go.

We arrive late to only find out that the elevator was out of service and the only floor available was the 3rd floor! My son had a broken bone and had to wear a boot which made climbing up and down the stairs hazardous on top of us having to carry our luggage via the emergency stairs. I think they tried to soften the blow by offering my husband & I adult beverage. The room was out dated and the pocket door to the bathroom was hard to open and closed. It seemed clean but the sheets felt hard to me but the bed was comfortable enough for one night. Breakfast had eggs, sausage, breakfast sandwich for on the go and these package waffles that were way too sugary and processed. I didn't have the oatmeal but heard another guest comment how it was to creamy? Overall, for one night it was tolerable but not satisfactory. I feel like our room should have been discounted due to the lack of access especially since one person in our family was obviously not fully capable of doing the stairs; I'm just glad we decided to keep my mom at my sisters as she is in a wheelchair and we would have not been able to get her to the third floor due to the elevator.