The lobby, lounging areas, breakfast area and our room were new and clean. The most impressive part of the stay, however, was the hospitality and helpfulness of the employees with Matthew, the General Manager topping the list.
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Exceptionally clean
Reviewed 16 Apr 2021
This place goes all out with cleanliness. Very important at this time of pandemic. Each employee I encountered at the front desk was friendly and pleasant to interact with. The location is very near a large mall and many restaurants.
Date of stay: April 2021Room Tip: Rooms in the back are quiter.
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Reviews (211)
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All reviews eggs two bedroom suite la fitness bed was comfortable included breakfast fresh fruit refrigerator hallway drawers
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13 - 18 of 211 reviews
jnkp2021
Wentzville, Missouri
1
Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
footballguyy5
Norwell, Massachusetts
1
via mobile
I literally made an account to warn people of this place... they don’t enforce mask precautions, they don’t keep it clean. I got my room and walked in to see the ac taken apart. The lady at the front is also not very polite.
Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Knol, General Manager at Staybridge Suites Philadelphia- Montgomeryville, an IHG hotel, responded to this reviewResponded 20 January 2021
Dear Footballguyy5,
Thank you for taking the time out to share your experience. I apologize that you experienced some problems during your stay. As frontline hospitality workers we are very sensitive to adhering to all the COVID protocols, but you are right it is difficult to make sure that as soon as individuals are out of eye sight they don't remove their masks we have multiple signs about the requirement of wearing a mask, we also have many hand sanitizer stations and PPE kits available for all guests.
I'm also so sorry that you walked into a room that we were in the middle of sanitizing the room including air handling system, that should have never occurred, but I'm glad that you got a new room immediately. I would like to assure you that your comments have been shared with the staff in order to improve upon the quality of each guests' stay and prevent similar situations from happening in the future. We value you as a guest, and we do want you to know that your concerns are our concerns.
Sincerely,
Matt at the Staybridge Suites
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Z6689HDcoreyb
1
via mobile
The staff here are super friendly and inviting. They take time to get to know the guests. They do a great job making you feel safe with all of their COVID-19 per cautions. Even with limited amenities it was a wonderful stay. Ms.Cindy and Ms.Yvonne at the desk are true assets to your location. Thank you for the amazing hospitality.
Date of stay: December 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Knol, General Manager at Staybridge Suites Philadelphia- Montgomeryville, an IHG hotel, responded to this reviewResponded 20 January 2021
Dear Z6689HDcoreyb,
Thank you for such a positive review. We are always pleased to receive praise and acknowledgement of such positive nature. The Team try very hard to provide excellent customer service and it’s so nice when a guest takes the time out to write about them. You can be confident that your comments will be shared with our entire staff, as reinforcement to continue their efforts in making every stay a great one for our guests. Once again, thank you for your thoughtful comments and we look forward to serving you in the future!
Sincerely,
Matt at the Staybridge Suites
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tricaresanta
Mecca, Saudi Arabia
3416
Decided to stay at this property based on location and a prior stay that was pretty decent. Unfortunately management decided to reimagine this property into a homeless shelter. While we as a paying guest was not allowed housekeeping, the FEMA certificate guests received daily housekeeping. The usually nice hot breakfast was replaced with a cold grab and go carb fest. Exterior maintenance was ignored, especially the trash dumped in the parking lot by the homeless guests. The property has potential. Staff was pleasant and efficient - while being embarrassed by management decisions. Pool and gym exist, but were closed. Free washer dryer is a great feature. I won't be back. That cup was up for the first six weeks of my stay. How long before that? Who knows? Not management because that would mean leaving their office. They also would not enforce the non-smoking policy. Didn't care about noisy guests at two in the morning. Began reporting to front desk at 12:30 am. At no point did this property address my concerns. No apology, no refund or reduced rate, no points. Spire with IHG.
Date of stay: June 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Knol, General Manager at Staybridge Suites Philadelphia- Montgomeryville, an IHG hotel, responded to this reviewResponded 12 December 2020
Dear Tricaresanta,
Thank you for your review. In these unprecedented times we and the hotel industry as a whole had to change to protect our guests and our staff, so closing the pool and gym and modifying breakfast was something we did to comply with protocols regarding social distancing. As far as housekeeping service everyone has been getting the same service level, based upon guest request, we want to make sure everyone is comfortable letting someone in their guest room while also limited guest and staff contact. I'm truly sorry that you didn't like these policies and felt that you were in someway slighted but we were only doing this to protect and save lives. We have had a management change since you last stay, if you do give us another chance you will see a difference with ideas that you pointed out.
Again, I'm very sorry for you last experience.
Sincerely,
Matthew Knol
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KFD32010
1
3 different staff members and not 1 fixed these issues or even refunded me. No one has called me or emailed me. I wouldnt advise anyone to stay here, seeing this stuff with my littles kids was horrible. I did everything I could to not fully explain the sperm on the curtains and the period stain in the bed.
Room tip: Check everything in hotels
Date of stay: August 2020
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IHG Service, Owner at Staybridge Suites Philadelphia- Montgomeryville, an IHG hotel, responded to this reviewResponded 23 September 2020
Hello KFD32010,
Thanks for sharing feedback, it's great to hear from one of our guests. I regret to learn that you were let down by both the upkeep of the room particularly the linens. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction. Comments such as yours are important and relayed to the team to help point out areas that need additional attention.
In line with this, do know that I have sent you a privaet message to further reach out to you. Despite the setbacks mentioned on your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC