We were in town for a softball tournament. Checked in on Friday and upon entering the room we noticed the top covering on one bed was dirty and the floor had crumbs and food remnants on it. Called the front desk and was told by manager Alex he would get it taken care of and he apologized. We left the hotel for hours then and when we return around midnight my daughter went to shower and there were dirty washcloth in the shower and hanging in the curtain rod. My husband went to turn down the bed ( not the original dirty one) and it had smeared brown stuff on the sheets and comforter. I called the front desk and spoke to Mike the night manager and he apologized and said he will switch out room but we need to give him sometime because he is also dealing with another customer with a dirty room. He came up to our room to walk us down to the new room and he took pictures of all the issues. Dirty bed, dirty washcloths and food behind the beds. We went down to the new room and that room had a dirty bed as well. He then took us to another room but then told us the shower didn’t work in that room so we would have to go back to the original room in the morning to shower. I said that’s not acceptable and he agreed. He said let’s change the bedding in the second room and then we can stay there. It took him over 30 minutes to find some bedding for the new room but no comforter. He again apologized and told us to speak to a manager in the morning and that he was going to send an email with the pictures regarding these rooms. Finally at 3am he left our room again apologizing on how bad things were. In the morning we went to the front desk and asked to speak with a manager. Akeem came to us and we explained that we were going to check out and what had happened the night before. He couldn’t apologize enough. Said that is not how they run their hotel but unfortunately due to covid they are short staffed. He said please don’t check out…let me make things right in your room. He asked how long we were staying and we told him we were in town two nights. He said I will comp the room and also give you points in your Marriott rewards card. He said stay and I will make things right because I want to show you how things should be and I want your return business. We agreed and he did fix the things in our current room right away. We checked out the next morning and on Tuesday noticed a charge on our card. I called the hotel and spoke with Alex. I explained everything to him and he had remembered since he checked us in and took the first dirty room call. He said he would look into it and call me back. I hadn’t heard from him by Wednesday afternoon so I called back. Alex answered and said oh yeah we are not comping the room. Akeem didn’t have authority to tell us that. I said that’s not my problem, I asked for a manager and that’s who came to speak with us. He then said can you send me your pictures which I did and I also asked him if he got the pictures from Mike the night manager and he said no he hasn’t had a chance to speak with him. He then said send the pictures and he will get Mikes and call me either later or tomorrow. Thursday late afternoon came and I called him. I asked had he received my email and he said yes and the pictures I sent showed the stains on the bed. I asked if he got the pictures from Mike and he said no but he decided he is not comping the room. I said asked to speak with his boss and he said no. I said can you have her call me and he said no. I asked why and he said she won’t call you and that’s it. He said you can call customer service. I did call corporate and explained everything. They apologized over and over and said they will be contacting the hotel and taking care of the matter. They said that is not how Marriott works and I explained I know. I have stayed in many many Courtyards and never have a problem like this. Three rooms and all with dirty beds and more. Do yourself a favor and stay elsewhere. Plenty of hotels right in that area. Since we were there for a softball tournament we had family and friends there for the same reason but in different hotels right there and they didn’t have any issues. Save yourself the hassle and go elsewhere. Sorry I don’t have more pictures…like I said the night manager took them on his cell phone.

We just stayed here for one night while passing through the area. Overall our stay was was average overall, but there’s room for improvement.

Let me first start off with the positives;

The staff were super friendly. Every staff member I encountered was so kind! I’d give the staff a 8/10!

The location for this hotel was great. It’s in a very safe area with a nice mall across the street. 8.5/10

The rate was super reasonable. 9/10

The rooms however were just average. We had two rooms up on the 4th floor which both had 2 queen beds. (Rooms 416 and 409)

Both rooms were a good size, however they both did have a funky metal smell. The beds also were also extremely uncomfortable! Super super hard rock firm. Since the hotel was sold out, we couldn’t move rooms.

Unfortunately I would only stay here again if I were super desperate for a hotel in this area. There are so many better options that are cleaner and better taken care of.

If you like a super firm bed and don’t mind a funky metal smell in your room, this place is for you. Otherwise, keep looking...