No bar of soap in bathroom to wash hands— luckily, I had one in my travel bag. Upon check-in, I asked for housekeeping service since we were staying 2 nights. My husband also requested housekeeping at the front desk when he went for coffee downstairs the morning of our second day. We we gone most of that day, returning after 4 pm. After repeated, unanswered calls to the front desk, I went downstairs where 2 staff people were busy on their phones, ignoring me. After about 2 minutes, I loudly said “hello”. I stated that we, minimally, needed fresh towels & washcloths. One staff member asserted that “housekeeping wasn’t finished and then was argumentative when I suggested that an apology was in order instead of an argument. We had a dinner reservation, so we left. No clean towels in our room when we returned. My husband went down to the desk with our dirty towels and returned with clean towels. As a Titanium Bonvoy member, for many years, we’ve stayed extensively in Marriott properties throughout N. America, Europe & Asia. This is the worst Marriott property (with the most surly staff) that we’ve experienced anywhere in the world. It’s appalling that there appears to be no training about the way one should treat guests. Moreover, no one answering the front desk phone is a safety issue!
