I booked my Room January 25, 2022. The wedding was Saturday September 24, 2022
2 nights before we all left, The Hilton Bumped 3 of my friends to another hotel, they also booked their rooms January 25, 2022, The Mother of the groom was already there and she spoke to the sales Manager and got their rooms back. I wasn't affected at that time. When I went to register at the desk, the manager was overwhelmed. The line was out the door for checking in. you see they overbooked the Hotel. they had Nine weddings and Parents Weekend for Villanova. When I finally got to the desk, I was told that I could have a room with a king size bed. I of course was grateful for a room and said yes. The manager said the room wasn't cleaned yet but she would leave the keys for me at the desk. I had to put my bags in my friends room to get dressed. because of the wait time I had only 15 Minutes to get ready and run down to the shuttle. We all went to the wedding and got back at 11:00. My friends and I went right to the front desk to pick up my keys. Their manager that I was dealing with in the afternoon saw me and ran out. I ask the gentleman at the desk for my keys and he informed me that I would have to get a shuttle and go to a hotel 1/2 hour away because they gave my room to someone else. I looked at him with disbelief. I said to him, I am a single women who you want to go on a shuttle for 1/2 hour to a hotel that I know nothing about and then would have to figure out how to get back. I reserved this room in January 2022, but I am the one who gets bumped? All of my friends are here, my ride to get back to Long Island is here. I was told I had a room and my keys would be at the desk. Remember I said the Manager saw me when I came in for the keys and fled, well I think she knew all along I was bumped to another hotel and didn't tell me. I writing this to let everyone know how not to go to this Hilton Hotel. I am giving it 1 star. There management is awful. The double booked this hotel and there policy is to ship you out to other hotels. I am a Hilton Honors member and look what they did to me!

When it came to choosing a hotel for our wedding in September, we took a lot of time to research options near our venue that still could offer a great experience to our hospitality based guest party. We planned to make this hotel our "base of operations" as we traveled from Florida prior to the big day. We had an effortless check-in with Aisha (sp?) with quick access to our room and offered to deliver all our wedding packages we had mailed prior. Speak of packages, we could not have done our special day without Nicole and Katie from sales/events who helped answer our endless questions and packages (I'm pretty sure there were over 15) until we could arrive in-person. With their help we were able to provide welcome bags to all our guests and have the attention to get everything organized. While the hotel was booked at max capacity, due to multiple weddings happening at the same time as ours, it did make some room adjustments difficult. However, Brooke and the rest of the front desk staff did all they could to accommodate our group. While the hotel amenities, such as the breakfast and market coffee machine, didn't quite meet standards, there were plenty of other options within the area to enjoy with our guests. We would definitely stay here again in the future and recommend for any future weddings!

For our son's wedding, this hotel didn't have enough staff for the Labor Day Weekend. Maybe employees failed to show up but the issue(s) were not communicated. In addition to family and friends from out of town and other countries (Ireland, UK, etc.), I had booked 3 rooms here for my son's wedding. I tried to check in at 3 pm, but was told the rooms weren't ready and they had no idea when the rooms would be ready. No other explanations were provided. We checked in after the wedding, at 2 am the next day. Certain people who needed to get dressed at the hotel had to share rooms with our people who did check in. Bags were left in rooms to be claimed later after the wedding. For an excellent wedding, this was not the place to stay. A really poor experience.