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All reviews full kitchen bedroom suite fire pit montage mountain movie theater the breakfast area granite countertops nice suite long term stay extended stay hotel hot tub home away from home parking lot baseball stadium pull out couch shopping mall decent size
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Reviewed 8 August 2018 via mobile

Let me start with the highlight...Alex was awesome at check in...perhaps the most helpful counterperson we've ever run into. The breakfast was fine and the hotel is clean with nice rooms. The bad....it was pooring down ran and we were on a bike...how can they build a hotel without a covered area at check in? The pool and hot tub were broken....that happensand we went to their sister property...where the hot tub was also broken. The entry door was broken...i mean do they do maintenance or have a staff? So the cleanliness and the staff were a 5 but the condition of hotel and lack of thought lowered the rating....maybe we got em on a bad day?

Date of stay: August 2018
Trip type: Travelled as a couple
Thank hiplain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaE2501, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this reviewResponded 4 October 2018

Dear hiplain1,

Thank you for y our kind feedback, we have shred your feedback withour team to address your concerns and sing praises.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

Stayed here one night with 3 kids. They gave us 2 rooms next to each other so that was great. The rooms are clean. There is a fill kitchen with full fridge , small stove and dishwasher. Every room has a large bed (definitely bigger than a queen) and a pull out sofa couch which can sleep additional 2. The rooms are not that big but decent size. The breakfast was very good. I thoroughly enjoyed it and so did my family. Was a great stay.

Date of stay: August 2018
Trip type: Travelled with family
Thank HaroonTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaE2501, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this reviewResponded 4 October 2018

Dear HaroonTourist,

Thank you for y our kind feedback, we hope to welcome you and your family back in the future.

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Reviewed 1 August 2018 via mobile

Aside from the beautiful location, this town suites looks brand new. The location was right of 1-80 . The hotel is a few hundred feet from an Italian restaurant, a baseball stadium, a Johnny rockets restaurant and a Starbucks as well as several other restaurants in an adjacent shopping center, and a movie theater across the parking lot. Great location! Yet quiet ....at the end of a culdesac.

Room clean and well equipped. Mattress comfortable clean, breakfast more than adequate and coffee 24 hours. Staff was pleasant and there was a nice outdoor gas fireplace many guests were sitting at near the entrance. A very scenic friendly location and one of the best Towne Suites I have ever had the pleasure of staying at. Five stars!

Date of stay: July 2018
Trip type: Travelled with family
1  Thank BisbeeWasHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this reviewResponded 3 August 2018

Dear BisbeeWasHere,

Thank you for taking the time to write such a lovely review. We are truly happy you enjoyed your stay and the surrounding area. We hope to welcome you back in the future!

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Reviewed 6 July 2018

I am a life time Platinum with Marriott and always stay at Marriott properties. That said in all my travels I have never seen a worse hotel for room cleanliness in my over 5000 nights in Marriott properties. Our first room had plates, glasses, and dirt under the bed as well as a dirty head board, The 2nd room we were asked to go to was not clean as well with hair and a bug in the bathroom sink. The 3rd room was semi clean but under the bed was a pet toy as well as needing to see a vacuum. The front desk staff did their best but the house keeping team needs to be given cleaning lessons. If you go to this hotel check under the beds for sure you may find who knows what... This hotels cleanliness is a disgrace to the Marriott hotel brand!

Date of stay: July 2018
1  Thank cgregory613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this reviewResponded 13 July 2018

Dear cgregory613,
Thank you for your loyalty to Marriott. Per you review we have did not meet your standards or our own. Please know we have ahsred your feedback with the hotel team as a training tool and to ensure our quality and freshness is always on point.

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Reviewed 3 July 2018

We stayed one night on the way to Maine after visiting the Blue Ridge Mountains. We are Marriott Rewards Members and try to stay within the brand. This hotel was very comfortable and very easy access off I 81. Breakfast was great, and there was plenty of seating in the breakfast area.

One note though for families spending any time here is that the heater on the pool is currently down and the water is too cold so the pool is temporarily closed.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mcpandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this reviewResponded 6 July 2018

Dear mcpandt,

Thank you for the kind feedback, and loyalty to Marriott, we are thrilled you chose our hotel to stop at on your way to Maine. We hope to welcome you back in the area, if your treavels bring you our way.

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