If this is helpful, lemme know!
Date= July 2023
Name/location=Fairfield Inn & Suites by Marriott, Monaca PA
Room=201 King Executive Room (1 week stay)
Lazy review
Pros- are good location, newer hotel, updated exercise equipment, breakfast, a couple nice people here
Cons-are no air in exercise room, rude front desk (see below), pool smells, 1 of 2 breakfast girls is MIA and rude to guests (see below)
Improvements- are need better customer service at this location. Bigger fridge. More storage.
Comments= Most (not all) staff is rude, little to no storage space (tiny closet, 2 small drawers, tiniest fridge) Some things were 1 star and some 5… so we’ll go with the 3.
Staff=C: Hit and miss, see stories below
Housekeeping= Hit and miss again. We asked for housekeeping and was agreed every other day for towels, trash and vacuum. We got it around every 3rd only after complaining but the housekeeper we met was nice.
Elevator= Only one right behind the front Desk.
came with
Fridge= Tiniest fridge I’ve ever seen, no freezer (see pic).
Wi-Fi= POOR- 4.5D/L Mbps 0.4U/L Mbps
Room was
Cleanliness-
Tv- 2 small TVs (maybe 27 inch)
Bed= Comfortable
Pillows= Variety in firmness
Heating and air= Worked well, needed the constant fan option for the traffic noise.
Shower/bath= Good size, no tub, wall mounted soaps. Shower head is fix, no adjustments on the shower head.
Well lite= Property is well lite but the room is pretty dark after sunset… Room needs more lights.
Laundry= Yes. Machines takes CC. Costs something dumb like $3.79 each. (Forgot to get that pic)
Breakfast= Breakfast for the most part is good. Bacon everyday with cling wrapped breads, waffle maker, a fruit (sometimes bananas), juice (cranberry was out the entire week we stayed).
PROBLEM: One of the girls was very nice and kept things stocked (the skinny one), the other one you hardly ever saw. Items would run out and one morning didn’t see her and went to the front desk and asked if anyone was working the breakfast… she had to go in the back to get her to come out to do her job.
Interaction I watched (same race and gender as the staff):
Guest: We don’t have any syrup out (occurred often)
Staff: (rudely) I’ll get to it; you are just going to have to wait!
Guest: I don’t mind waiting, I’ve been waiting. I was just letting you know.
(LOL! Good for her! I almost clapped!)
Restaurant= None on site but hotel is very close to several locations. I recommend Bowser’s down the hill (walking distance) for the wings or smoked beef dogs. There is also a pizza place that I’ve never tried down there as well.
Business Center= Yes, by the front door. I didn’t use it. Probably not the best spot for a business center but they do have one.
View= (see pic) We enjoyed watching the busy intersection. We kept the fan running, so it muffled the traffic noise but if you don’t have it running, you can hear the vehicles with loud exhausts.
Pool= Yes, but was out of service every time we checked. Probably a good thing as it smelled and looked pretty bad (see pic of the clouded water). Kinda smelled like bad foot odor. At least they were trying to correct this (of many) issue.
Hot tub= none
Fitness room.= NO AIR, so better get there early, because later in the day the fitness room turns into a sauna. They did get all new equipment during our stay, now maybe fix the air conditioning. 1 towel and no cups in here.
Location= Good location, albeit a bit complicated to get to it… Location even confused Google as it will NOT take you to the entrance (unless my correction suggested was updated). You have to enter further down from the hotel, at the Re/max realtor (you will see the Fairfield hotel sign here too). Then drive up the neglected parking lot to get to the hotel.
#10.Price was- $114 plus taxes per night with Hotels dot com.
Parking-free
Hints- Go to the Re/max realtor 1476 Old Brodhead Rd, Monaca, PA 15061 for your Google maps b/c Google will get you lost. From here, drive up the hill to the hotel.
Issues= We asked to have 4 towels instead of the 3 because it was us and our 2 kids and no need to have to share towels. After a couple times of still only getting 3, the unfriendly ‘gentleman’ at the front desk said the rule is you get 3 so the rest of the hotel can have towels (really? So, my extra towel is going to short the entire hotel). He said if you want an extra, you will have to come to the front desk and ask for it ‘per the general manager’.
Summery- I think management needs to change here… any manager who would instruct staff that guests must go to the front desk for a towel everyday obviously does not have a guest services mentality and the staff will always be a reflection of that. I’m going to try to avoid this place on future stays.