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frequenttravel2017
Cranberry Township, Pennsylvania

Young man does a great job keeping breakfast area stocked!

4.0 of 5 bubblesReviewed 26 Apr 2024
Stay here when visiting family. Nice hotel and very clean. The young man that takes care of the breakfast area does a fantastic job keeping the food stocked. I have been traveling for 23 years and most times the breakfast area is sparse with food after the busy time is over. This young man makes sure everything is stocked. Only bad this is we had a room above the pool and the music is so loud, it filters into the room. Fortunately, it is turned off at night, but still a minor issue.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 10 August 2023

Remodeled, modern, very clean Fairfield; bathrooms have walk-in large showers (no grab bars yet when we stayed). Bed was at a good height (not too high). King Room is small, but offers microwave and refrigerator which was on and operating when we arrived. Checked in early and room was ready. Staff was helpful, price was excellent for value; breakfast was usual Marriott breakfast; coffee & tea available 24/7 (nice ). Location was next to Beaver Valley Mall and a good Italian Restaurant.

Room tip: No grab bars yet in the walk-in shower (important to seniors). Breakfast was ample even at end of serving time.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Joyce D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023

If this is helpful, lemme know!

Date= July 2023
Name/location=Fairfield Inn & Suites by Marriott, Monaca PA

Room=201 King Executive Room (1 week stay)

Lazy review
Pros- are good location, newer hotel, updated exercise equipment, breakfast, a couple nice people here
Cons-are no air in exercise room, rude front desk (see below), pool smells, 1 of 2 breakfast girls is MIA and rude to guests (see below)
Improvements- are need better customer service at this location. Bigger fridge. More storage.

Comments= Most (not all) staff is rude, little to no storage space (tiny closet, 2 small drawers, tiniest fridge) Some things were 1 star and some 5… so we’ll go with the 3.

Staff=C: Hit and miss, see stories below
Housekeeping= Hit and miss again. We asked for housekeeping and was agreed every other day for towels, trash and vacuum. We got it around every 3rd only after complaining but the housekeeper we met was nice.

Elevator= Only one right behind the front Desk.

came with
Fridge= Tiniest fridge I’ve ever seen, no freezer (see pic).
Wi-Fi= POOR- 4.5D/L Mbps 0.4U/L Mbps

Room was

Cleanliness-
Tv- 2 small TVs (maybe 27 inch)
Bed= Comfortable
Pillows= Variety in firmness
Heating and air= Worked well, needed the constant fan option for the traffic noise.
Shower/bath= Good size, no tub, wall mounted soaps. Shower head is fix, no adjustments on the shower head.

Well lite= Property is well lite but the room is pretty dark after sunset… Room needs more lights.
Laundry= Yes. Machines takes CC. Costs something dumb like $3.79 each. (Forgot to get that pic)

Breakfast= Breakfast for the most part is good. Bacon everyday with cling wrapped breads, waffle maker, a fruit (sometimes bananas), juice (cranberry was out the entire week we stayed).

PROBLEM: One of the girls was very nice and kept things stocked (the skinny one), the other one you hardly ever saw. Items would run out and one morning didn’t see her and went to the front desk and asked if anyone was working the breakfast… she had to go in the back to get her to come out to do her job.

Interaction I watched (same race and gender as the staff):
Guest: We don’t have any syrup out (occurred often)
Staff: (rudely) I’ll get to it; you are just going to have to wait!
Guest: I don’t mind waiting, I’ve been waiting. I was just letting you know.
(LOL! Good for her! I almost clapped!)
Restaurant= None on site but hotel is very close to several locations. I recommend Bowser’s down the hill (walking distance) for the wings or smoked beef dogs. There is also a pizza place that I’ve never tried down there as well.
Business Center= Yes, by the front door. I didn’t use it. Probably not the best spot for a business center but they do have one.

View= (see pic) We enjoyed watching the busy intersection. We kept the fan running, so it muffled the traffic noise but if you don’t have it running, you can hear the vehicles with loud exhausts.

Pool= Yes, but was out of service every time we checked. Probably a good thing as it smelled and looked pretty bad (see pic of the clouded water). Kinda smelled like bad foot odor. At least they were trying to correct this (of many) issue.
Hot tub= none

Fitness room.= NO AIR, so better get there early, because later in the day the fitness room turns into a sauna. They did get all new equipment during our stay, now maybe fix the air conditioning. 1 towel and no cups in here.

Location= Good location, albeit a bit complicated to get to it… Location even confused Google as it will NOT take you to the entrance (unless my correction suggested was updated). You have to enter further down from the hotel, at the Re/max realtor (you will see the Fairfield hotel sign here too). Then drive up the neglected parking lot to get to the hotel.
#10.Price was- $114 plus taxes per night with Hotels dot com.

Parking-free

Hints- Go to the Re/max realtor 1476 Old Brodhead Rd, Monaca, PA 15061 for your Google maps b/c Google will get you lost. From here, drive up the hill to the hotel.

Issues= We asked to have 4 towels instead of the 3 because it was us and our 2 kids and no need to have to share towels. After a couple times of still only getting 3, the unfriendly ‘gentleman’ at the front desk said the rule is you get 3 so the rest of the hotel can have towels (really? So, my extra towel is going to short the entire hotel). He said if you want an extra, you will have to come to the front desk and ask for it ‘per the general manager’.

Summery- I think management needs to change here… any manager who would instruct staff that guests must go to the front desk for a towel everyday obviously does not have a guest services mentality and the staff will always be a reflection of that. I’m going to try to avoid this place on future stays.

Room tip: Go to the Re/max realtor 1476 Old Brodhead Rd, Monaca, PA for your Google maps b/c Google will get you lost. Drive up the hill to hotel.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mazdaman7Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2023

The property is close to a major interstate. It can be a bit confusing trying to figure out how to get to the hotel parking lot since you must turn into the parking lot of nearby businesses and drive through those to reach the hotel. There are several restaurants and shopping opportunities conveniently located near the hotel.

Check-in was a miserable experience. I used the mobile app to check in on the morning of arrival. I am not sure what the glitch was, but I had to go through the entire check-in process upon arrival. There is one elevator, and the wait time was dependent upon how busy things were. The common areas are spacious but certainly not well-maintained. There was a spill in the elevator and several of the common area garbage cans were overflowing.

The first room I was assigned was recently updated. There were ongoing renovations, something I wish I would have known at check-in. This made things a bit noisy and construction dust was abundant. Despite being recently renovated, the room was not ready for occupancy. It may have been cleaned but the staff did an extremely poor job. Discrepancies ranged from debris on the floor to spills on the side of the garbage can.

I asked the front desk staff for a different room and was told I would have to wait as no other rooms were ready. I was waiting for a room as were a few others trying to check in. I was eventually assigned another room after one of the front desk staff told me they personally check it. When I checked the room, I discovered the microwave needed to be cleaned and the surfaces needed dusting (I could write my name).

I stayed four nights. During the entire stay, it just seemed like there was no one in charge and certainly no one directing the hotel operations. Often, the housekeeping staff was congregating at the front desk socializing with other staff members. Several of the housekeeping staff members I encountered were dressed in street clothes with no indication they were hotel employees. This was a bit uncomfortable from a security perspective.

I likely would not stay at this property ever again. While this hotel was located close to where I needed to be, I would rather drive the extra 10-15 miles and stay at a different Marriott.

Date of stay: April 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank davidoW3493UF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2023

Monique at the front desk was very helpful! Overall thought the hotel was nice. Small TV, but the microwave and frig were pluses. Breakfast was significantly nicer than expected, including waffles, bacon, and eggs the Saturday morning we were there. One of us has bad allergies, but the hotel does not allow pets, which was a relief. However, there were still bad issues breathing overnight in bed, so *perhaps* the blanket was not freshly washed, which can be an issue for someone with bad dust allergies. Other than this, nice hotel and good value.

Date of stay: May 2023
    • Value
    • Location
    • Service
Thank LarryK33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terrence Hall, General Manager at Fairfield Inn & Suites Monaca, responded to this reviewResponded 8 May 2023

Good Day Larry!

Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority which is why your comments are very important for quality improvement. We do apologize for any shortcomings in regards to your experience during your stay. We will surely have the operations team informed and have these areas corrected immediately to ensure a fulfilled future stay. We would also appreciate any deficiencies to be reported during your stay so that we can have the opportunity to make things right and fortify a satisfied experience.

We will be looking forward to your future stay with us!

Kindest of regards!

Sincerely,
Terrence Hall
Assistant General Manager
Fairfield Inn Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2022 via mobile

Your hotel was very clean staff was all friendly. My bed was so comfortable. Laytanya the breakfast attendant was very nice she kept the breakfast bar well stocked and very clean. Thank you for the wonderful visit

Date of stay: November 2022
Trip type: Travelled with family
Thank mickeyb688
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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