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Sunshine9928

Celebrating Mother-In Law's birthday

4.0 of 5 bubblesReviewed 8 Apr 2022
Booked room a few months in advance to celebrate my mother-in-laws birthday who lives in the Beaver Falls area. This was great location being so close to shopping, restaurants and the highway. Very friendly staff who always greeted you with a smile. Restaurant right in hotel, but we did not have the opportunity to diner there due to it being closed on Sundays. Room was fairly clean, which is why I only gave 4 stars, The room could have been cleaner. Trash in the closet area when you first come into the room. Along with trash back behind the curtains by the window. Floors in bathroom were not clean. Beds were comfortable, but I wish we could have had 4 pillows instead of 3 on each of the queen size beds. Love the fact that we were able to select our room prior to arriving.
When I'm in the area, I will stay at this hotel again.
Date of stay: April 2022
Room Tip: I would request a room on the top floor and away from the elevator.
5.0 of 5 bubblesService
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Evan C, Public Relations Manager at Hilton Garden Inn Pittsburgh Area Beaver Valley, responded to this review
Responded 13 Apr 2022
We appreciate your review and you sharing your experience with us. Hopefully next time you will get the opportunity to dine at Jacksons. We are glad that you enjoyed your stay overall and we look forward to seeing you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 March 2022

Wonderful weekend away! Close to our home! This property is a wonderful place to stay and visit. Staff is very helpful and friendly and the food at Jackson’s was amazing! Highly recommend staying here! Also so many things to here in the area as well!

Date of stay: March 2022
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Karen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evan C, Public Relations Manager at Hilton Garden Inn Pittsburgh Area Beaver Valley, responded to this reviewResponded 4 April 2022

Thank you so much for such a kind and thoughtful review, Karen. It makes us so happy to hear that you enjoyed your stay with us and that you had an amazing experience at Jacksons. We hope to see you again the next time you are staying in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2021

We were visiting from Florida for a wedding. The biggest downfall of the stay was not having local or regional shuttle service from the hotel. We should have rented a vehicle earlier than we had planned. The wedding ceremony and reception that we attended were within 8 and 15 minutes of the hotel, respectively. Trying to get a cab or an Uber to either one of those locations was like pulling teeth. We did schedule the rideshares needed in advance, and if they didn’t show up 15 minutes early then they canceled the trip. If you are traveling to this remote location north of Pittsburgh make sure to obtain your own transportation or that your wedding party provides adequate shuttle service. Also, you’re limited to the amount of restaurants in the area so make sure to either dine early at the hotel or one of the local places when you may actually be able to get an Uber or Lyft, or have transportation to travel to other locations. We did not eat at the hotel restaurant except for two breakfast meals - the service was amazing but the food was absolutely subpar (oily omelette and cold fried oily potato wedges). I wish instead that we had ordered from King’s Diner on Uber Eats but didn’t want our food to be cold by delivery time....

We did order cocktails and beer to-go from the Jackson’s bar. Typical hotel pricing which was not shocking to me but the very kind bartender shared in advance that the bottles of beer are five dollars each so that we wouldn’t be shocked like other guests might sometimes be (weddings and the related travel events can be expensive). Clean rooms and a decent bed but small soft pillows.

Date of stay: October 2021
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank RandyWoz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evan C, Public Relations Manager at Hilton Garden Inn Pittsburgh Area Beaver Valley, responded to this reviewResponded 30 October 2021

Thank you for your review and your feedback, Randy. We want to assure you that we read all of your comments and take them very seriously. We are always welcome to feedback in order to be constantly improving on our services. Thanks again and take care!

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Reviewed 9 October 2021

Our future daughter talked to Brittney Golden, the hotel wedding coordinator daily and everything seemed to be on track for a beautiful wedding. Two days before the wedding, Brittney informed her we had no shuttle transportation between the hotel and reception. We had to four counties to find transportation at cost of almost $1,000.

Date of stay: October 2021
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Review collected in partnership with Hilton Garden Inn
Thank goquiltingginny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evan C, Guest Relations Manager at Hilton Garden Inn Pittsburgh Area Beaver Valley, responded to this reviewResponded 15 October 2021

Thank you for letting us know. We apologize for this inconvenience. If you would like to discuss this further with us, please do not hesitate to call us at 724-728-2070. Thank you.

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Reviewed 26 September 2021

Nice hotel had our towels traded for new ones and didn’t get them back till they were washed ? Good thing our wedding reception was 5:30 . Our son had a room and it smelled like smoke. There was no accommodating him to wash up before the wedding reception. They said the room would be ready after the reception . I like to swim and did not know the hotel pool next store was Available to use ? A brochure for communicating this would have been nice.

Date of stay: September 2021
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Review collected in partnership with Hilton Garden Inn
Thank Karen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
millcraft, Owner at Hilton Garden Inn Pittsburgh Area Beaver Valley, responded to this reviewResponded 27 September 2021

Thank you for your feedback, Karen. We will take it into consideration and work to improve on our communication on these things.

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Reviewed 20 September 2021

Room was hotel was clean but please be aware housekeeping is only done upon request. We were not informed of this at check in and nothing in the room mentioned this. We only found out when we came to our room late at night and needed towels but they hadn’t cleaned the room or provided clean towels. Front desk was out of towels too so we had to wait till the morning.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank aamir190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
millcraft, Owner at Hilton Garden Inn Pittsburgh Area Beaver Valley, responded to this reviewResponded 20 September 2021

Thank you for letting us know. We apologize for this inconvenience. If you would like to discuss this further with us, please do not hesitate to call us at 724-728-2072. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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