We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Roseanne H

Kindness of Hotel Staff

5.0 of 5 bubblesReviewed 2 Jul 2024
One of the worst things to happen is to lose a credit card while traveling, which is what happened to a friend of mine. When the Desmond Hotel Restaurant was contacted the young man answering the call, personally checked the front desk and returned with the good news to call that staff. I was so amazed at the personal service, the quick resolution and the final end to a stressful event. Much appreciation goes to the Restaurant and Reservation staffs for helping us to resolve this stressful event. Rose
Date of stay: June 2024
Room Tip: The Restaurants of the Desmond Hotel are the BEST!
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desmond, Owner at Desmond Hotel Malvern, A Doubletree By Hilton, responded to this review
Responded 30 Jul 2024
Dear Rose, Thank you for taking the time to write. We are so very happy we could help return your card to you, as we know it is very stressful to lose a credit card! We are so thankful for our team members who continually go above and beyond. We hope to see you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Second bedroom
  • Hotels.com
  • Expedia.com
    $287
  • Algotels
1.1 km from Desmond Hotel Malvern, A Doubletree By Hilton
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    $204
  • Homewood
0.4 km from Desmond Hotel Malvern, A Doubletree By Hilton
Free Wifi
Free parking
  • Hotels.com
  • Priceline
  • eDreams
1.4 km from Desmond Hotel Malvern, A Doubletree By Hilton
Free Wifi
Free parking
    1.2 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    Exterior
    • Courtyard
      $220
    • Hotels.com
    • Expedia.com
      $228
    0.2 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    • Hotels.com
    • Expedia.com
      $157
    • Algotels
    0.3 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    $247
    Book Now with Marriott Bonvoy
    • Booking.com
    • Hotels.com
    • Expedia.com
      $251
    2.1 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    Exterior
    • Hotels.com
    • Expedia.com
      $150
    • Algotels
    0.3 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    • HIExpress.com
      $181
    • Hotels.com
    • Expedia.com
      $181
    1.3 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    • DoubleTree
    • Expedia.com
      $296
    • Hotels.com
    0.0 km from Desmond Hotel Malvern, A Doubletree By Hilton
    Free Wifi
    Free parking
    View more hotels in Malvern
    Reviews (563)
    Filter reviews
    563 results
    Traveller rating
    288
    149
    83
    25
    18
    Traveller type
    Time of year
    LanguageAll languages
    More languages
    Traveller rating
    288
    149
    83
    25
    18
    Show reviews that mention
    All reviews wedding reception conference center rehearsal dinner guest rooms business meeting front desk staff bed was very comfortable indoor pool brunch banquet accommodations shuttle linens
    Selected filters
    Filter
    Updating list...
    2 - 7 of 563 reviews
    Reviewed 2 June 2024 via mobile

    This was a good stay! We stayed here for a family wedding. The hotel is beautiful and the location is great. The staff is incredibly friendly and helpful, they seem to be genuinely happy in their job. The hotel offers an absolutely comprehensive experience. There are several restaurants, a beautiful outdoor patio, pool and small gym. The is a large conference room designed for large gatherings. The lobby is large, inviting and comfortable. My room was perfect, it faced west overlooking the trees and with an amazing view of the sunset. Everything I needed was right there. A special shout out to Jill and Kay!

    Room tip: Rooms away from the elevator are quieter.
    Date of stay: June 2024
    Trip type: Travelled with family
    Thank CATTSAR
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Desmond, Owner at Desmond Hotel Malvern, A Doubletree By Hilton, responded to this reviewResponded 31 July 2024

    WOW, thank you CATTSAR for your really nice review! We hope to see you back again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 May 2024

    Attended a family wedding here. Everything was on-site. Stayed here, wedding ceremony here, cocktails here, reception here, brunch here. It was nice to be at an all-in-one location.

    This review speaks specifically about our stay as hotel guests (the bride and groom can talk about the event planning, etc.)

    We had a very comfortable stay with no problems at all. Some highlights included a spacious, clean, comfortable king room that was quiet. The bed and pillows were comfy. One nice highlight is that the TV had an HDMI port on the back, so we could plug in our Roku stick and watch our own shows (I am sure that chrome and fire sticks would work equally well.) The wireless bars were low and the Roku rated the wifi connection speed as moderate, but it didn't seem to effect the streaming quality in any way that we could see. The bathroom is small - as it is in most hotels of this era - but it was well appointed, with loads of towels, and some nice Crabtree & Evelyn products.

    Other nice things: the close and easy free parking, friendly and helpful front desk staff, lots of lobby space for friends and family to gather, and the terrific Doubletree cookies (ask for 2)

    Pro tip: If you are on the Hilton Honors app and you can check in early, use the pick your room option and try to select one with a lower number (any floor, but get a room under -23 or so, so you are nearer to the elevator) One of our family members was in a -47 room and it was a long, long lonnnng hike from the elevator.

    Room tip: Drinks at the pub are a bit pricey - expect convention center prices.
    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank RochesterTraveler585
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 25 April 2024 via mobile

    Great hotel for a local stay in the West Chester area. Very friendly front desk team made us feel very welcomed, rooms are clean and like new, hallways also clean and like new. Very pleasant, it’s the best hotel we have found in the area. Easy parking, good breakfast. Convenient location.

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank TUV212
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 23 October 2023

    Excellent locale- great beds, and bedding, nice restaurants, pool, and accommodating staff. Cold beverages without going to the bar. Parking is well lit, and plenty of it. Rooms with a balcony are the best if you like to be able to open a window .

    Date of stay: October 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank BWGINVT
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 October 2023

    Great wedding host! My son got married there Labor Day weekend and the mgmt and staff couldnt have been better. Setup. Ceremony. Reception.
    Food. Sunday breakfast. All went great. Family and guests also stayed at the hotel and enjoyed (with 2 other weddings - not crowded at all) Reach out to Kevin Kessler if you need service.

    Room tip: If you need anything, ask staff, truly accomodating
    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Ken W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    View more reviews