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RochesterTraveler585
Rochester, New York

A nice stay for a family wedding

5.0 of 5 bubblesReviewed 30 Apr 2024
Attended a family wedding here. Everything was on-site. Stayed here, wedding ceremony here, cocktails here, reception here, brunch here. It was nice to be at an all-in-one location.

This review speaks specifically about our stay as hotel guests (the bride and groom can talk about the event planning, etc.)

We had a very comfortable stay with no problems at all. Some highlights included a spacious, clean, comfortable king room that was quiet. The bed and pillows were comfy. One nice highlight is that the TV had an HDMI port on the back, so we could plug in our Roku stick and watch our own shows (I am sure that chrome and fire sticks would work equally well.) The wireless bars were low and the Roku rated the wifi connection speed as moderate, but it didn't seem to effect the streaming quality in any way that we could see. The bathroom is small - as it is in most hotels of this era - but it was well appointed, with loads of towels, and some nice Crabtree & Evelyn products.

Other nice things: the close and easy free parking, friendly and helpful front desk staff, lots of lobby space for friends and family to gather, and the terrific Doubletree cookies (ask for 2)

Pro tip: If you are on the Hilton Honors app and you can check in early, use the pick your room option and try to select one with a lower number (any floor, but get a room under -23 or so, so you are nearer to the elevator) One of our family members was in a -47 room and it was a long, long lonnnng hike from the elevator.
Date of stay: April 2024
Room Tip: Drinks at the pub are a bit pricey - expect convention center prices.
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 25 April 2024 via mobile

Great hotel for a local stay in the West Chester area. Very friendly front desk team made us feel very welcomed, rooms are clean and like new, hallways also clean and like new. Very pleasant, it’s the best hotel we have found in the area. Easy parking, good breakfast. Convenient location.

Date of stay: April 2024
Trip type: Travelled with family
Thank TUV212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2023

Excellent locale- great beds, and bedding, nice restaurants, pool, and accommodating staff. Cold beverages without going to the bar. Parking is well lit, and plenty of it. Rooms with a balcony are the best if you like to be able to open a window .

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank BWGINVT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2023

Great wedding host! My son got married there Labor Day weekend and the mgmt and staff couldnt have been better. Setup. Ceremony. Reception.
Food. Sunday breakfast. All went great. Family and guests also stayed at the hotel and enjoyed (with 2 other weddings - not crowded at all) Reach out to Kevin Kessler if you need service.

Room tip: If you need anything, ask staff, truly accomodating
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ken W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2023 via mobile

Amidst lush green. Beautiful property with decent room. À la carte Breakfast. Small pool. Indoor and outdoor dining. Good running track around the property. Easy check-in/ check-out. Only 4 floors. Can hear forest sound. Closer city Wayne, Westchester… cities between Tall trees and Forest !

Room tip: Parking available. Can reach by car
Date of stay: August 2023
Trip type: Travelled on business
Thank Smita K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mullen, Marketing at Desmond Hotel Malvern, a DoubleTree by Hilton, responded to this reviewResponded 30 August 2023

Dear Smita K., What a lovely review. Thank you for taking the time out of your busy day to review us. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2023

Great Birthday trip for my Wife! Awesome in house restaurants and in room dining! Really Nice rooms and decorations. The in house amenities were a plus! I'd Recommend the King Bed room with plenty of extra space.

Room tip: King Room!
Date of stay: July 2023
    • Location
    • Rooms
    • Service
Thank Jamie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mullen, Marketing at Desmond Hotel Malvern, a DoubleTree by Hilton, responded to this reviewResponded 30 August 2023

Thank you for your nice review Jamie, we appreciate it and hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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