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Jamie S
Quarryville, Pennsylvania

Great Stay

5.0 of 5 bubblesReviewed 31 Jul 2023
Hotel's Favourite
Great Birthday trip for my Wife! Awesome in house restaurants and in room dining! Really Nice rooms and decorations. The in house amenities were a plus! I'd Recommend the King Bed room with plenty of extra space.
Date of stay: July 2023
Room Tip: King Room!
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mullen, Marketing at Desmond Hotel Malvern, A Doubletree By Hilton, responded to this review
Responded 29 Aug 2023
Thank you for your nice review Jamie, we appreciate it and hope to see you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (566)
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    12 - 17 of 566 reviews
    Reviewed 7 July 2023

    Stayed at this Hotel during a business trip to Malvern, PA. This is a great place to stay as the beds are amazingly comfortable and the bar and their breakfast was great. Very nice and professional staff.

    Date of stay: June 2023
    • Trip type: Travelled on business
      • Value
      • Location
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    Review collected in partnership with DoubleTree by Hilton
    Thank Brian M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kim Mullen, Marketing at Desmond Hotel Malvern, A Doubletree By Hilton, responded to this reviewResponded 3 August 2023

    Thank you for staying with us Brian and for taking the time to review us!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 July 2023

    As a Lifetime Diamond I thoroughly enjoyed my return to the Desmond. The staff strives to ensure guest satisfaction and that coupled with the quaintness and charm makes this property a winner in my book. It is quiet and centrally located with a boutique hotel feel. I would definitely recommend this property to anyone visiting the area for business or leisure travel.

    Date of stay: July 2023
      • Value
      • Location
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      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with DoubleTree by Hilton
    Thank B708IGmichaelh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 July 2023

    And obviously unhappy staff, the room that was somewhat clean although the balcony was filthy and the bathroom paper towel holder it was broken, and the ropes look like they’ve been used, but never washed. Really service substituted one of the items in my order without telling me and why do they still have DIRECTV in 2023? Hilton spend a little money and upgrade your televisions and TV service.

    Date of stay: July 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with DoubleTree by Hilton
    Thank CPK6573
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 June 2023

    We stayed recently for one night for a wedding. The reception staff were very helpful and considerate. Our room was a decent size.
    Unfortunately, the hallways were somewhat dingy and the carpets were not clean. There was visible dirt and debris along the hallways and in reception. Our room carpet needed cleaning also. When I turned on the faucet in the tub, a blob of something came out. I am not sure what it was and I didn't want to find out.
    We were disappointed - we always thought that the Desmond and Hilton had a well deserved high end reputation.

    Date of stay: June 2023
      • Location
      • Rooms
      • Service
    Thank NRMEdgmont
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 May 2023

    Nice stay - room was very clean. Food was pretty good too - had breakfast and dinner there. The only problem was I called ahead of the time and wanted to use the tennis courts. No one told me - neither the agent on the phone nor the front desk staff when I checked in that I must reserve the courts. Because when I came back in the evening and wanted to go check out the tennis courts the pros were teaching junior clinics.

    Date of stay: April 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with DoubleTree by Hilton
    Thank jlk2004
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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