As a Lifetime Diamond I thoroughly enjoyed my return to the Desmond. The staff strives to ensure guest satisfaction and that coupled with the quaintness and charm makes this property a winner in my book. It is quiet and centrally located with a boutique hotel feel. I would definitely recommend this property to anyone visiting the area for business or leisure travel.
And obviously unhappy staff, the room that was somewhat clean although the balcony was filthy and the bathroom paper towel holder it was broken, and the ropes look like they’ve been used, but never washed. Really service substituted one of the items in my order without telling me and why do they still have DIRECTV in 2023? Hilton spend a little money and upgrade your televisions and TV service.
We stayed recently for one night for a wedding. The reception staff were very helpful and considerate. Our room was a decent size.
Unfortunately, the hallways were somewhat dingy and the carpets were not clean. There was visible dirt and debris along the hallways and in reception. Our room carpet needed cleaning also. When I turned on the faucet in the tub, a blob of something came out. I am not sure what it was and I didn't want to find out.
We were disappointed - we always thought that the Desmond and Hilton had a well deserved high end reputation.
Nice stay - room was very clean. Food was pretty good too - had breakfast and dinner there. The only problem was I called ahead of the time and wanted to use the tennis courts. No one told me - neither the agent on the phone nor the front desk staff when I checked in that I must reserve the courts. Because when I came back in the evening and wanted to go check out the tennis courts the pros were teaching junior clinics.
Very good hotel, friendly staff with extremely comfortable beds and good sized room. Restaurant was also OK and bar area. Only negative was my room was not cleaned for the 3 days there....maybe I should have requested!
