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NRMEdgmont
Edgmont, PA

Needs cleaning

2.0 of 5 bubblesReviewed 20 Jun 2023
We stayed recently for one night for a wedding. The reception staff were very helpful and considerate. Our room was a decent size.
Unfortunately, the hallways were somewhat dingy and the carpets were not clean. There was visible dirt and debris along the hallways and in reception. Our room carpet needed cleaning also. When I turned on the faucet in the tub, a blob of something came out. I am not sure what it was and I didn't want to find out.
We were disappointed - we always thought that the Desmond and Hilton had a well deserved high end reputation.
Date of stay: June 2023
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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    Reviews (566)
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    All reviews wedding reception conference center rehearsal dinner guest rooms business meeting front desk staff bed was very comfortable indoor pool brunch banquet accommodations shuttle linens
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    16 - 21 of 566 reviews
    Reviewed 3 May 2023

    Nice stay - room was very clean. Food was pretty good too - had breakfast and dinner there. The only problem was I called ahead of the time and wanted to use the tennis courts. No one told me - neither the agent on the phone nor the front desk staff when I checked in that I must reserve the courts. Because when I came back in the evening and wanted to go check out the tennis courts the pros were teaching junior clinics.

    Date of stay: April 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with DoubleTree by Hilton
    Thank jlk2004
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 May 2023

    Very good hotel, friendly staff with extremely comfortable beds and good sized room. Restaurant was also OK and bar area. Only negative was my room was not cleaned for the 3 days there....maybe I should have requested!

    Date of stay: April 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with DoubleTree by Hilton
    Thank S C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 April 2023

    Pros: the location is great, many options around, seemed like a safe area near a lot of corporate parks. The staff was friendly and easily reachable. The TV was phenomenal and featured a swivel making it easy to connect HDMI for things like Firesticks. Room service has a fair menu, the food was good, veggies fresh and was delivered super quickly.
    Cons: The room itself did not meet my expectations for the Hilton family. The building was old, carpets were old, and while the main conference areas were impressive and well cared for and they had some gorgeous patio areas, the room I had seemed neglected. The pillows were hard feather style and seemed well used. The hairdryer was so old the print was wearing off. I booked a two night stay and the teeny shampoo bottle was only enough for one. The sheets and linens were clean and fresh but the comforter underneath had a stain on it. The mattress were stiff and springy and the furniture in the room was old with the finish wearing away. In the double queen room, the bathroom was so small that the door practically touched the toilet, and there was no steam vent. This is also one of those places where the A/C unit is built into a corner of the room and extremely loud. When it blows, it’s directly at the bed and in your face. The walls were thin, doors were loud and I could hear people talking in the halls. Lastly, normally all the Hiltons offer some kind of breakfast Buffett there was nothing, I could barely get coffee, and it was terrible coffee, they didn’t even offer flavored creamer. Also, a microwave would have been helpful. And my key stopped working in the middle of the second evening causing me to roam up and down the halls in my pajamas and no shoes.

    Room tip: Upgrade your room and inspect it before unpacking.
    Date of stay: April 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Roseann S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 7 January 2023

    While The Desmond hotel may have more amenities than other properties in Malvern, we definitely won’t be staying there again unless it is thoroughly scrubbed. The place is filthy. The carpeting in our suite wasn’t well-vacuumed, and, spotted as it is, it needs to be replaced or thoroughly cleaned -- so we avoided contacting it with bare feet. The elevator buttons were “gross.” The evening we arrived we noticed two glasses had been placed in the hallway for pick-up just outside a guestroom door, and they were still there when we left…five nights later. While COVID and the labor-shortage may have made hiring and staffing difficult, at this point these are no excuses for this property’s disgusting condition, especially since daily guestroom housekeeping is “limited” these days. This hotel garners lots of business from weddings, banquets, and conferences, and, during weather emergencies, more than 100 rooms may be booked to accommodate visiting powerline crews, so The Desmond may be successful financially without having to invest in basic maintenance and renovations/improvements. One needed but costly renovation to be considered: the HVAC system -- in our bedroom, it roared like a freight train. All these comments are unfortunate because the facility itself has the potential to be first-rate. If there’s a positive comment to be made, the individuals at the front desk are notably pleasant and helpful.

    Room tip: If there's a noisy wedding group taking up the lobby, ask to be located at a distance.
    Date of stay: December 2022
      • Location
      • Rooms
      • Service
    Thank Richard P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 9 October 2022

    great place to stay, Very close to shops and restaurants and on site restaurants is great. Would definitely stay here again while visiting Malvern area. Rooms were nice and spacious and clean with lots of amentias.

    Date of stay: October 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with DoubleTree by Hilton
    Thank deelee334
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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