Very good hotel, friendly staff with extremely comfortable beds and good sized room. Restaurant was also OK and bar area. Only negative was my room was not cleaned for the 3 days there....maybe I should have requested!

Pros: the location is great, many options around, seemed like a safe area near a lot of corporate parks. The staff was friendly and easily reachable. The TV was phenomenal and featured a swivel making it easy to connect HDMI for things like Firesticks. Room service has a fair menu, the food was good, veggies fresh and was delivered super quickly.
Cons: The room itself did not meet my expectations for the Hilton family. The building was old, carpets were old, and while the main conference areas were impressive and well cared for and they had some gorgeous patio areas, the room I had seemed neglected. The pillows were hard feather style and seemed well used. The hairdryer was so old the print was wearing off. I booked a two night stay and the teeny shampoo bottle was only enough for one. The sheets and linens were clean and fresh but the comforter underneath had a stain on it. The mattress were stiff and springy and the furniture in the room was old with the finish wearing away. In the double queen room, the bathroom was so small that the door practically touched the toilet, and there was no steam vent. This is also one of those places where the A/C unit is built into a corner of the room and extremely loud. When it blows, it’s directly at the bed and in your face. The walls were thin, doors were loud and I could hear people talking in the halls. Lastly, normally all the Hiltons offer some kind of breakfast Buffett there was nothing, I could barely get coffee, and it was terrible coffee, they didn’t even offer flavored creamer. Also, a microwave would have been helpful. And my key stopped working in the middle of the second evening causing me to roam up and down the halls in my pajamas and no shoes.

While The Desmond hotel may have more amenities than other properties in Malvern, we definitely won’t be staying there again unless it is thoroughly scrubbed. The place is filthy. The carpeting in our suite wasn’t well-vacuumed, and, spotted as it is, it needs to be replaced or thoroughly cleaned -- so we avoided contacting it with bare feet. The elevator buttons were “gross.” The evening we arrived we noticed two glasses had been placed in the hallway for pick-up just outside a guestroom door, and they were still there when we left…five nights later. While COVID and the labor-shortage may have made hiring and staffing difficult, at this point these are no excuses for this property’s disgusting condition, especially since daily guestroom housekeeping is “limited” these days. This hotel garners lots of business from weddings, banquets, and conferences, and, during weather emergencies, more than 100 rooms may be booked to accommodate visiting powerline crews, so The Desmond may be successful financially without having to invest in basic maintenance and renovations/improvements. One needed but costly renovation to be considered: the HVAC system -- in our bedroom, it roared like a freight train. All these comments are unfortunate because the facility itself has the potential to be first-rate. If there’s a positive comment to be made, the individuals at the front desk are notably pleasant and helpful.