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Dawn M

Peloton bike pedal needs repair

4.0 of 5 bubblesReviewed 8 Oct 2022
Very nice and helpful staff.

Peloton bike in gym needs pedal strap repaired (love that there’s a Peloton bike and it’s a main reason I choose to stay at this hotel).

Convenient to restaurants

Elevators could use an update, a bit outdated
Date of stay: October 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi DeRise, Sales at Homewood Suites By Hilton Philadelphia-great Valley, responded to this review
Responded 21 Nov 2022
Dawn M,

Thank you for your feedback of your recent stay with us. I was very sorry to hear of your experience with the Peloton. Good news, we have a new one on the way as it is our goal to exceed the expectations of our guests. I hope that if your travels bring you back to the area that you will consider staying with us again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 June 2022 via mobile

Stayed 2 days and I regret it! On the morning of the first day we found a bedbug crawling on my daughter's pillow. We took pictures of the bug and brought the now smash bugs downstairs and the manager agreed with our finding. They heat treated our clothes and put our luggage in plastic bags. They offered to move us but we declined. They offered us the president suite ( 2 BR suite.)Foolishly we agreed on this room and it was infested with ants that got in our sanwiches and the pool was full of SAND on the bottom. The only pro about this place was the manger was very nice and understanding about the problem and only charged us for one day of hell.

Date of stay: May 2022
Trip type: Travelled with family
Thank CODRICK2134
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aja Walker, Guest Services / Front Office at Homewood Suites By Hilton Philadelphia-great Valley, responded to this reviewResponded 4 June 2022

Dear Codrick2134,

We appreciate your feedback and would like to speak with you as soon as possible to make sure we have all the details and can make it right. We follow vigorous PC above and beyond standards as well as our Clean Stay program. We are going to investigate deeply into this situation and love to make sure everything is made whole for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2022

This Hotel has potential, but unfortunately when we were there it fell far from it.

While I believe we perhaps were in a partially renovated room, the shower & toilet area had peeling paint, and the Sleeper Sofa apparently hadn't been replaced, as the cushions had tears along the edges, and looked like it had come from someone's college dorm room.

Additionally, we had requested a room not on the ground floor. Unfortunately, as the hotel was heavily booked, that is just where we were placed, in a room close to both the elevator and the external exit. Not only did we have a constant stream of noise all night long, we even had several guests banging on our door during the night, and were greeting with the pungent recreational odor when we stepped into the hallway.

All in all, our stay was sub-par, and hopefully the hotel will do better in the future.

Date of stay: February 2022
    • Rooms
    • Cleanliness
    • Service
Thank ChrisJones5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aja Walker, Guest Services / Front Office at Homewood Suites By Hilton Philadelphia-great Valley, responded to this reviewResponded 4 June 2022

Thank for staying with us and we apologize that we fell short of meeting your expectations and hope that you will give us the opportunity to make it right.

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Reviewed 24 January 2022

I had a great stay I will tell others about my stay if I ever need to visit that way again I will stay at this hotel again it was great the people where very friendly I can go so for to say the people staying in the hotel where very friendly as well thank you for the great stay

Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank terrencewatson1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aja Walker, Guest Services / Front Office at Homewood Suites By Hilton Philadelphia-great Valley, responded to this reviewResponded 29 April 2022

Until next time! Thank you for staying with us

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Reviewed 17 January 2022

We loved having the suite, with 2 beds in a separate bedroom with door, a living room, table and kitchen. It gave us so much more room to relax. The breakfast was amazing - eggs/bacon/potatoes, with danish/breads/oatmeal/cereals, fresh fruit/yogurt - most hotels haven't had a full breakfast with covid, and we were so glad to see it!!! The lobby has lots of tables and couches, plus the courtyard has tables outdoors with a firepit. Great hotel for a group, especially for families. Also, there was a great taco bar across the street, with takeout. It had an indoor pool, but was not open, probably due to covid restrictions. It even had a Peloton bicycle. This hotel is a 10 out of 10.

Date of stay: January 2022
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    • Cleanliness
    • Service
Thank FamilyTraveler93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aja Walker, Guest Services / Front Office at Homewood Suites By Hilton Philadelphia-great Valley, responded to this reviewResponded 29 April 2022

Thank you for staying with us, we look forward to welcoming you home again soon

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Reviewed 24 December 2021

We stayed overnight with family and it was great to be able to have all of us in the same room. Loved the two room suite. Staff was friendly. Some furnishing could be better mai rained but it was fine.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank rhoffm687823
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aja Walker, Guest Services / Front Office at Homewood Suites By Hilton Philadelphia-great Valley, responded to this reviewResponded 29 April 2022

Thank you for choosing our property as your home away from home. Please visit us again my friend!

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