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All reviews nice hotel soccer tournament business center easy access excellent stay other hotels convenient location off the highway room was clean and comfortable fitness center we've stayed pool and hot tub hotel restaurant great place to stay first floor free breakfast amish country
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Reviewed 6 September 2018

Staff aims to please but limited restaurant hours and no room service menu made this feel more like a camping trip than Hilton stay.The limited restaurant hours left me with the impression our stay was an imposition.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... L, Front Office Manager at Hilton Garden Inn Lancaster, responded to this reviewResponded 6 September 2018


Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Our restaurant has limited hours on Sundays and holidays and I am so sorry that you were not notified prior to your arrival. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018

Staff was very friendly. Room spotless...one mishap with housekeeping but was fixed promptly. We had a very nice time. Breakfast was amazing with made to order eggs pancakes or french toast. I would definitely return and probably will this fall.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank josiezb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018

Found the room to be clean and tidy. Unfortunately it was one of those rooms with a connecting door. The people next door had children that were being loud at night. Not the hotel's fault though.

Overall the stay was enjoyable.

Date of stay: September 2017
Trip type: Travelled with friends
Thank bostondiver2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018

This hotel is always a favorite stop for me when I am visiting the Lancaster Dutch Country. The staff have always been friendly and helpful. This is a nice property that is centrally located in the Lancaster/Hershey area.

Date of stay: August 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018

We arrived late on Sunday and we were hungry. We asked about the Restaurant and were told it was a limited menu such as Burgers and Fries and such. We checked in and went to the Restaurant and were told they were only serving two or three things and none of those were burgers. So we ended up go to a restaurant instead. Then for Breakfast it was $11.95 per person. For this price you would expect top notch breakfast. What we got was so-so. The Potatoes were old and rubbery. The Bacon was old and cooked too much. Nothing on the Breakfast Menu was that appealing. Guests should be able to order from a Menu in case they only want one or two items instead of paying a set price for a choice of everything. This is a change that needs to be made.

Room tip: Get a room facing west so the sun doesn't wake you up.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ThomasJAdams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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