Wynter was the nicest worker I’ve ever met! (And I travel a lot!). She was personable, friendly, and made our stay unforgettable! She was so helpful and answered all of our questions. I highly recommend staying at this hotel because of her! She was the best!
Dear Coastal545427,
The whole team, but especially Wynter, is thrilled to be a positive reflection of King of Prussia and its friendly residents. Thank you for taking the time to share your excellent rating and glowing comments with us and other guests. We look forward to welcoming you back soon for another delightful stay.
Best,
Michael O'Donoghue
General Manager
One of the worst Hiltons I have been in. The rooms are old and filthy. I got bitten by bed bugs. When I complained to front desk, they offered me a garbage bag to put my stuff in! I called/emailed management about the issue more than 5 times and after like two months they sent me a redacted report saying no bed bugs were found!!! I am sorry, but where did I get these bug bites all over my body from ???
Dear 211amrok,
Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously and had a third party perform a thorough inspection upon receiving your initial complaint. The results were negative, and we did take extra precautions to ensure the room does not contain pests of any kind. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis, to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We would have preferred to follow up with you personally and share these results, but you did not share any contact information with us. Please feel free to contact me directly so we can provide additional information. We appreciate your business and hope you'll choose us again.
Sincerely,
Bud Meredith
Hotel Manager
Bud.meredith2@hilton.com
Excellent price-quality ratio.
And the rooms are big enough.
A good point is the Starbucks next to reception... And a la carte breakfast
I like the way they make the interior design of the lobby and restaurant but the interior design of the room is to old style for me
Dear CristiPascu,
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our ambiance and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.
Best,
Michael O'Donoghue
General Manager
Staff was great. Patrick helped us in every aspect. Libby bar was very inviting. Hammer & fire with Burhan behind the bar made us fabulous drinks. My wife and I had a great night cap and would recommend to anyone visiting the area as we live close by. 10/10
Dear jamesbO2711KO,
It is always a pleasure to hear that we have earned your recommendation through friendly service. Thank you for recognizing multiple members of our staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit.
Best,
Michael O'Donoghue
General Manager
Everyone's been super pleasant in my three weeks here. My company holds all of there events here and I can see why. Everyone's friendly and patient. I appreciate the service........................................................
Dear 431megy,
We are happy to hear from you! Thank you so much for your kind words about the staff and your overall experience at the hotel. We have a great team dedicated to providing genuine, warm hospitality to everyone who visits us. We appreciate your business and hope to host you again.
Best,
Michael O'Donoghue
General Manager
