The staff here is extremely brusque and inhospitable. I booked my son in this hotel for his N1 JLPT exam held at Villanova University. This is the highest level exam in Japanese. He is 19. He had traveled 2 1/2 hours by uber from his university in the middle of nowhere Pennsylvania. Once he arrived they refused to let him stay in the hotel. There is a 21 and over policy they said. I looked online and saw that the policy can be waved at the manager's discretion. I believe this policy is to prevent teenagers from partying/drinking in the hotel. My son was alone and clearly not there for that purpose. They wouldn't talk to me or even look at my son's exam registration. His exam was scheduled for that next morning. He knows nobody in Philadelphia, and we were all a bit panicked as to where he would stay. They were extremely contemptuous of him, and couldn't be bothered to offer suggestions as to alternate accommodations. I called the main Hampton Inn, also owned by Hilton. William, the manager there, could not have been more gracious. That hotel also had a 21 and over policy, but he grasped the situation immediately and did not hesitate to wave the policy so Peter could sit for his exam the next day.

I have been having events at this property for over 2 years. From the first event I can definitely say that I have a better experience each time! This is because the staff are all wonderful and there is very little staff turnover.

TLDR: Despite the lovely lobby, the hotel is dated and dirty, with many broken amenities or services.

Pros: The staff were lovely and understanding. They made my bed every day and brought clean towels without asking, which is rare in the post-COVID world. The Starbucks in the lobby is very convenient. The food in the bar is well portioned and tasty, with reasonable prices. The drinks are well prepared.

Cons: I moved rooms three times to get a clean one. The third room was still dusty, but at least there wasn't food and trash on the floor or in the bed. The furniture isn't aligned with the lighting, making the space difficult to use. It was easy to stumble and trip in the night because there are no light switches in the bedroom. The air conditioner was broken for the entire trip, leading to minimal external airflow. This, in turn, activated the fire strobes from shower and hairdryer steam. When I called the front desk to let them know about the strobes (and that it wasn't an emergency) they put me on hold before taking my information...odd choice. Luckily, I didn't open the door and set the whole building off, but it took hours for the room to clear up. There were multiple holes in drywall in the building and most of the plugs were non-functional, so bring a power extender if you stay here. The elevators were only working part of the time. The parking is atrocious- most of the spots are around the corner and up a steep hill- not ADA friendly.