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990Care
Glen Ellyn, Illinois

Disappointing accommodations and rude staff

1.0 of 5 bubblesReviewed 23 Sept 2023
Dirty, dingy, cheap, and depressing rooms. Clean towels are a challenge for this hotel. Extremely rude and demeaning staff. Every request to meet even the most simple requests was met with sarcasm.
Date of stay: September 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this review
Responded 24 Sept 2023
Dear 990Care,

Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.

Sincerely,
Michael O'Donoghue
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,567)
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20 - 25 of 1,567 reviews
Reviewed 19 September 2023 via mobile

The lobby of this hotel is beautiful and the front desk staff were very friendly and professional. Those are the only positives from our stay. We booked a corner suite for a night to make an early appointment the next day. They use the term ‘suite’ very loosely here. The room was small, dark and dirty. The only light source in the living room was 2 small wall sconces. The sofa was small and very uncomfortable. The bathroom is probably the smallest I have ever seen in a hotel and contained a tub/shower combo that definitely needs some TLC . The shower curtain was filthy and the water pressure was terrible. The exhaust fan was controlled by a switch in the middle of the wall in the living room for some reason. And finally, there was a thick coating of dust on everything. Definitely will not return.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Navigate48491632490
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 20 September 2023

Dear Navigate4891632490,

I sincerely regret your experience at our hotel; please forgive us. I'm sorry that our accommodations were not to your liking and that our housekeeping service disappointed you. We do our very best to provide remarkable service and a pleasant stay, but we clearly fell short of our goal. Your feedback is welcomed as it encourages improvement for future visits. We hope to see you again to provide the pleasant stay our guests have come to expect and deserve.

Sincerely,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2023

Great bar that is always packed but watch out for the “escorts” that malinger. No joke. Ok market and starbucks - people really nice there. Pay yourself kiosk rarely worked. Room had comfy bed and pillow but rest leaves something to be desired. Tiny closet. Small windows that dont open. Sink clogged from normal use. Rudamentary tv w no streaming ability. Staff have attitudes.

Date of stay: September 2023
Trip type: Travelled on business
Thank adnamae2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 18 September 2023

Dear adnamae2023,

I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.

Sincerely,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2023

My husband and I spent one night at the Alloy in King of Prussia during a road trip. The property was nice and conveniently located. The room was very nice, large, clean, with a big window and view of trees. The bed was very comfortable. The fitness room was big with ample equipment. We did not eat at the restaurant, but there is a great Indian restaurant (Tiffin's) across the street (great food, inexpensive)! Overall, we enjoyed our stay - very restful!

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Stephanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 12 September 2023

Dear Stephanie B,

Thank you so much for these kind words! We are in the hospitality business and our main goal on a daily basis is to provide our guests with a stay just like the one you described in this review. Your comments are appreciated because they not only encourage our team but also let other travelers know that they can count on a great experience here. Please come back and see us again soon!

Best,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2023 via mobile

Newly renovated and great service. This may look like a lower end mega hotel from outside but the rooms are excellent. Also easily accessible from major highways. Thirty minutes from the airport and close to shopping. Available for daytime use at very reasonable rates

Date of stay: August 2023
Trip type: Travelled with family
Thank sajedc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 11 August 2023

Dear sajedc,

Excellent rooms, friendly service, and a convenient location tend to make for a superb stay. Thank you so much for sharing this excellent review and letting us know how much you enjoyed your time at The Alloy. We look forward to welcoming you back soon!

Best,
Michael O'Donoghue
General Manager

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Reviewed 27 July 2023 via mobile

I think this hotel has thinner walls than anywhere I’ve ever stayed. Unbelievably loud. The common areas are well done. The rooms, not so much. Hard to understand how this is considered a four star hotel. I swear it’s like the people in the room next door are sitting next to me.

Date of stay: July 2023
Trip type: Travelled on business
Thank Excursion669755
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 28 July 2023

Dear Excursion669755,

I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.

Sincerely,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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