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Lauren G

Dirty

2.0 of 5 bubblesReviewed 23 Jul 2023
My family of 4 stayed here for 3 nights to visit extended family. The gentleman who checked us in was great, but that’s where the positives end. Our room was positively filthy and did not appear to have been cleaned in quite some time based on the amount of dust on the tables and lampshades. The bathroom was deplorable, with hairballs all over. We will not be staying here again.
Date of stay: July 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this review
Responded 23 Jul 2023
Dear J9503URlaureng,

Thank you for taking the time to share your important feedback. On behalf of our housekeeping staff, I would like to apologize for your experience. We have a dedicated staff who normally receive high marks for cleanliness, so I regret that we fell short of providing acceptable accommodations and for your overall poor impression. The details definitely do make a trip and we regret we missed the mark. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.

Sincerely,
Michael O'Donoghue
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,569)
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Reviewed 23 July 2023

A relaxing and prestigious hotel for our vacation! The pool was so refreshing, ambience was great and the food was wonderful. We will come here again definitely. This was a much-needed vacation for me and my family.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank charlesndunda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 24 July 2023

Dear charlesndunda,

What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.

Best,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2023 via mobile

I stayed at this hotel several times for work and have recommended it to others. The rooms were modern, clean & quiet. The folks at the front desk were very pleasant and helpful every stay. I really enjoyed the hotel restaurant and ate there several times even though I had a car & could’ve ventured out. My favorites there were the Brussel sprouts side and the chicken chili. The two bartenders were working hard to keep up with food and drink orders and were friendly. The coffee shop could be hit or miss on service. There was only one person working it in the mornings, and lines could be long. There’s a self checkout option for grab and go items, which is helpful unless you want hot coffee. But, overall I would stay here again.

Room tip: Try the Brussel sprouts and chicken chili at the hotel restaurant. Give yourself time to get coffee/breakfast in case there’s a line.
Date of stay: March 2023
Trip type: Travelled on business
Thank victoriacJ1319NU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 23 July 2023

Dear victoriacJ1319NU,

Thank you for your time in reviewing our hotel. We appreciate you repeatedly selecting our hotel while on business, and we're glad you enjoy your visits. It's great to receive your kind comments about our clean hotel, excellent amenities, and friendly staff. We value your recommendation and hope you have an opportunity to visit us again soon.

Best,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2023

Overall, the room was adequate but the little details matter at this price. Most of the issues had to do with the bathroom. There was mold on the shower door, very poor water pressure, and the floor was dirty near the shower. There were not enough towels for the two of us and, as Honors members, we were told there would be two bottles of water in the room. There was only one. We did call the front desk and had towels and water sent to us but again, at this price point, we shouldn't have had to do that. Very disappointing.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank fnnsmom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 18 July 2023

Dear fnnsmom,

I'm sorry that you did not find us a good value and that our offerings did not match your expectations. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.

Sincerely,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2023

This was my first stay at the Alloy and would recomend to anyone who is looking for nice rooms, great bar and easy access. Steve at the front desk was a refreshing personality and really made the stay great. The fresh cookies were also a great bonus!

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank tim s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 18 July 2023

Dear tim s,

It is fantastic to hear that your first stay with us was an excellent one! Thank you for choosing the Alloy King of Prussia and taking the time to let other potential customers know that we are worth a try. We appreciate your business and hope you come back soon for more great hospitality (and warm cookies).

Best,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2023

Our room was not clean! Clumps of hair in and near shower. Bottom of shower door was filled with dirty. Pink mold in shower. Bottom of toilet and behind toilet was dirty. Light switch dirty. Sticky stuff on carpet. The only good thing was the location. Will not stay here again.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank masters3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at the Alloy King of Prussia - a DoubleTree by Hilton, responded to this reviewResponded 7 July 2023

Dear masters3,

Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your bathroom fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Thank you for taking the time to share your feedback and for staying with us.

Sincerely,
Michael O'Donoghue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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