There are great pros and important cons for this hotel. It seems new. The hotel is in a great location, nicely designed, has easy parking and super clean rooms and property. The pool has a House lift for disabled guests, something I've never seen before, and that's a great amenity.
There's ping- pong and a well-appointed gym with a rope climber, which I've never seen before. The staff is friendly and professional. It is a great value for the money in many ways.
The BAD news is uncontrolled noise of some guests.
1. There was a HUGE domestic argument in room 119 that could be heard from both ends of the hallway, my husband and I heard it on our way to play ping pong. It was still going on after we had played two games, and I informed the front desk. It was intense and dangerous, plus there were children in that room, and it escalated to a domestic dispute that was scary, from what it sounded like up and down the hallway. Guests like that should be asked to leave. The property is too nice and pleasant to have guests disturbing the peace of other guests.
2. There was a party either outside or in one of the rooms that raged all night, I could hear it at 2 a.m. as well as earlier and later. This is inappropriate at such a nice property, and disrupts everyone trying to sleep.
I was surprised and annoyed that nothing was done about it. They need security staff at this property, a police presence, or a much better manager. My husband heard a couple complain as they were checking out that they were kept awake until 5 a.m. because of the noise. We were on the third floor, so it wasn't as bad for us. We stayed 7 nights in Allentown by the airport, and there was a full house on Saturday night of people who were clearly going out to party, and yet the whole property was quiet all day and night. Unruly guests should not be allowed to disrupt the guest experience of an entire hotel.
That said, the front desk staff were kind, helpful and professional. They need better management onsite.