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williamtD5872KO
Danbury, United States

Trip To King Of Prussia

4.0 of 5 bubblesReviewed 5 Aug 2021
Good Hotel for the money. Just stayed one night on way back from Lancaster. Wanted to visit Valley Forge. Hotel was clean, and accommodations were fine. Bag breakfast due to COVID was a little skimpy, but understandable due to the nature of the pandemic. Nice courtyard, but a busy area outside the hotel.
Date of stay: August 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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Reviews (1,300)
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All reviews across the street the breakfast area room was clean valley forge great stay convenient location easy access nice breakfast fitness center bw king mall philadelphia intersection highway cereal pillows
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Reviewed 5 August 2021

Hotel is adequate nothing special. Conveniently located across from KOP Mall. Hotel needs to be updated and carpet in the rooms is nasty! The most disturbing issue I had is with a member of the cleaning staff. I attempted to take some tissue from the cleaning person's cart and she informed me that I had to go to the front desk to get the item and that I could not take it from her cart. She was clearly annoyed. I apologized, put the item back, and inquired if that rule was because of covid. I was not arguing with her, I genuinely was curious. She refused to say anything to me and clearly had major attitude. I went about my way. The next day, I returned from my meeting and briefly returned to my room. On my way back to my car, busted her spitting on my car. Reported her to the front desk, but because they don't have surveillance where I was parked, I had no proof. Seriously nasty!

Room tip: If the location near the mall is enough to offset having to deal with dirty carpets and staff with attitude, go for it.
Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
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1  Thank Z5057SAjamesb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2021

The hotel was clean and conveniently located across from the King of Prussia Mall and close to Valley Forge. What I really liked was the courtyard and the private patio balcony for some of the rooms.Had tables in the courtyard with a fire pit.

Date of stay: July 2021
    • Value
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Review collected in partnership with Best Western
1  Thank cienza26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2021

Not enough cleaning staff. Rooms dirty, smelled of something rotten, hallways filthy, no smoking floors smelled like smoke. Mattresses extremely soft with indentations in the center. Couldn’t get a room until after 7 pm was told at 3 pm to go get something to eat. Desk staff they had no idea when I room would be available. Did not feel safe.

Date of stay: July 2021
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Review collected in partnership with Best Western
1  Thank Donna R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peter campanini, General Manager at Best Western Plus The Inn At King Of Prussia, responded to this reviewResponded 28 July 2021

Donna,

We are terrible sorry for the experience you had. we greatly appreciate this feedback as it will allow us to better our service moving forward.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021

Amazing place to spend a night. Friendly accommodating staff during our stay July 17th 2021. I definitely recommend choosing this Best Western Plus location. Exceptionally clean spacious room, wonderfully comfortable bed fell right asleep after long day of driving.

Date of stay: July 2021
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Review collected in partnership with Best Western
1  Thank Slafave721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2021

I feel I should receive a refund for my stay. The beds sunk in and my and my daughter's backs were hurting the entire weekend. We could not get extra towels for the hotel ran out of towels. We were told that the maids will be in at 8:30 am and we can get them then. Which does not help when my daughter has to be on the LAX field at 7:30 am. I suggested they give us pool towels. Upon looking at me like I had ten heads, they gave 2 to us. We never were allowed any more towels or washcloths. As for being clean, the room looked clean. Till I moved the chair and found peanuts under the chair.

Date of stay: July 2021
    • Value
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Review collected in partnership with Best Western
1  Thank 28KKM88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter Campanini, General Manager at Best Western Plus The Inn At King Of Prussia, responded to this reviewResponded 17 July 2021

Shirley,

Thank you again for taking the time to provide this feedback. We are terribly sorry your experience was not up to you our our standards. We continue to work on improving our guests experience. It is feedback like this that will help us do this. We truly hope to have an opportunity in the future to provide a better experience for you and your family.

Thank you,

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