First, it’s very confusing that the Hyatt house and Hyatt place are blocks from one another. Hyatt House is much nicer and newer. Hyatt Place is old and gross. Cigarette burn hole in couch. Carpet dirty and stained. Had to place towels on the floor to walk to feel clean. Sheets seemed old; not soft. This would be on par with a bad Best Western.
Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. This is not the standard of cleanliness and comfort we strive to provide. We are taking your concerns seriously and will address them with our housekeeping team to ensure improvements. We hope you will consider giving us another chance in the future to provide a better experience.
Safe travels!
Please do not stay here- worst hotel and experience known. Nasty, outdated, items inoperative. Staff unprofessional and not as welcoming.
Dear aevans2024,
I apologize for the disappointing experience during your stay. We take your feedback seriously and are addressing the issues you mentioned. We aim to provide a much better experience in the future and would appreciate the opportunity to discuss this further.
Thank you for bringing it to our attention.
Room was clean, Staff was friendly and the breakfast was AMAZING! I will definitely be staying here again next time we are down this way.
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Hyatt Place King of Prussia. It's great to know that you found the room clean, our staff friendly, and the breakfast to be amazing. We look forward to welcoming you back on your next visit to the area!
Safe travels, and see you soon!
Warm regards,
Wasn’t expecting great quality but was pleasantly surprised. Everything was perfect including their breakfast selection. Rooms clean, elevators clean, professional environment, not noisy at all, hallways well lit, ample parking, and key cards always worked.
Thank you so much for sharing your experience with us! We're thrilled to hear that we exceeded your expectations during your stay at Hyatt Place King of Prussia. It’s wonderful to know you enjoyed our breakfast selection, found our rooms and common areas clean, and appreciated the peaceful atmosphere and secure environment.
We strive to provide our guests with a comfortable and seamless experience, and it’s great to hear that you found our parking, key cards, and overall environment to your liking. We hope to have the pleasure of welcoming you back soon!
Warm regards,
Rooms were clean and comfortable, but carpet was stained and rippled and needs to be replaced. Otherwise, good stay, quiet rooms and staff was helpful and friendly.
Thank you for taking the time to share your feedback with us. I’m glad to hear that you had a good stay overall and that you found our rooms comfortable and our staff helpful and friendly. We appreciate your comments about the carpet condition, and I apologize for any inconvenience this may have caused. Please know that we are actively working on improvements, and your feedback helps us enhance our guest experience.
We hope to have the opportunity to welcome you back soon for an even better stay.
Warm regards,
