Room was clean, Staff was friendly and the breakfast was AMAZING! I will definitely be staying here again next time we are down this way.
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aevans2024
Central Arizona, ArizonaWorst hotel to stay
Reviewed 23 Aug 2024
Please do not stay here- worst hotel and experience known. Nasty, outdated, items inoperative. Staff unprofessional and not as welcoming.
Date of stay: August 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra W, General Manager at Hyatt Place Philadelphia / King Of Prussia, responded to this review
Responded 4 weeks ago
Dear aevans2024,
I apologize for the disappointing experience during your stay. We take your feedback seriously and are addressing the issues you mentioned. We aim to provide a much better experience in the future and would appreciate the opportunity to discuss this further.
Thank you for bringing it to our attention.
I apologize for the disappointing experience during your stay. We take your feedback seriously and are addressing the issues you mentioned. We aim to provide a much better experience in the future and would appreciate the opportunity to discuss this further.
Thank you for bringing it to our attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1.4 km from Hyatt Place Philadelphia / King Of Prussia
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All reviews french toast free breakfast indoor pool lobby area minute drive nice room kop mall king tv couch desk philadelphia highway sink casino
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8 - 13 of 1,070 reviews
smetz586
1
Date of stay: August 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra W, General Manager at Hyatt Place Philadelphia / King Of Prussia, responded to this reviewResponded 3 weeks ago
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Hyatt Place King of Prussia. It's great to know that you found the room clean, our staff friendly, and the breakfast to be amazing. We look forward to welcoming you back on your next visit to the area!
Safe travels, and see you soon!
Warm regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MosesandMommy
New York City, New York
1
Wasn’t expecting great quality but was pleasantly surprised. Everything was perfect including their breakfast selection. Rooms clean, elevators clean, professional environment, not noisy at all, hallways well lit, ample parking, and key cards always worked.
Date of stay: July 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra W, General Manager at Hyatt Place Philadelphia / King Of Prussia, responded to this reviewResponded 3 weeks ago
Thank you so much for sharing your experience with us! We're thrilled to hear that we exceeded your expectations during your stay at Hyatt Place King of Prussia. It’s wonderful to know you enjoyed our breakfast selection, found our rooms and common areas clean, and appreciated the peaceful atmosphere and secure environment.
We strive to provide our guests with a comfortable and seamless experience, and it’s great to hear that you found our parking, key cards, and overall environment to your liking. We hope to have the pleasure of welcoming you back soon!
Warm regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Expedition1952
1
Rooms were clean and comfortable, but carpet was stained and rippled and needs to be replaced. Otherwise, good stay, quiet rooms and staff was helpful and friendly.
Date of stay: July 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra W, General Manager at Hyatt Place Philadelphia / King Of Prussia, responded to this reviewResponded 3 weeks ago
Thank you for taking the time to share your feedback with us. I’m glad to hear that you had a good stay overall and that you found our rooms comfortable and our staff helpful and friendly. We appreciate your comments about the carpet condition, and I apologize for any inconvenience this may have caused. Please know that we are actively working on improvements, and your feedback helps us enhance our guest experience.
We hope to have the opportunity to welcome you back soon for an even better stay.
Warm regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
511jaded
Binghamton, New York
92
via mobile
Awesome hotel! Great location near the mall and right off the highway. The pool is amazing, the water temp is warm and the air in the pool area is warm too. Huge plus for us as we have a child who loves to swim. Room was spacious and clean. 10/10 recommend.
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra W, General Manager at Hyatt Place Philadelphia / King Of Prussia, responded to this reviewResponded 10 August 2024
Thank you so much for sharing your wonderful experience at Hyatt Place King of Prussia! We're thrilled to hear that you enjoyed our convenient location near the mall and highway, making it easy for you to explore the area. Our team is especially delighted to know that you and your family had such a positive experience with our pool—keeping the water and air temperature warm is something we take pride in, ensuring that guests of all ages, especially the little ones, can swim comfortably.
We're also pleased that you found your room spacious and clean, as our housekeeping team works hard to maintain high standards of cleanliness and comfort for our guests. Your 10/10 recommendation is the best compliment we could ask for, and it motivates us to continue providing exceptional service to all our visitors.
Should your travels bring you back to the area, we would love to welcome you again and provide another fantastic stay. Thank you for choosing Hyatt Place King of Prussia, and we look forward to your next visit! Safe travels and warm regards!
Best wishes,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davide C
1
Been a member for years and usually have great service. Unfortunately in this case, room was dirty, wallpaper coming off the bathroom, moldy smell. Sheets had two massive stains. I complained with front desk and told me to come back in the morning for a “discount” from the manager. Went back in the morning and front desk told me the manager would not be there until 3pm, and he would call me then. Never received the call. Will not stay in this hotel again.
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra W, General Manager at Hyatt Place Philadelphia / King Of Prussia, responded to this reviewResponded 10 August 2024
Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and I will be addressing this with our team to prevent it from happening in the future. We appreciate your continued loyalty and hope you'll consider giving us another opportunity to provide the service you expect.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC